Can Not Install Extensions in DMXzone Extension Manager
November 9, 2016 by Lubov Cholakova

"Error Installing Extension. Something went wrong. Please try again"

If you get the following error, while installing extensions in DMXzone Extension Manager, please follow the instructions below and contact us via email, the support forum or the Live Support.

For Windows:

  1. Quit DMXzone Extension Manager
  2. Right click the DMXzone EM shortcut and click Properties
  3. In the Target field, after the path to the exe, add: --enable-logging --v=1

  4. So the target should look like:

    "C:\Users\username\AppData\Local\DMXzone Extension Manager\DMXzone Extension Manager.exe" --enable-logging --v=1



  5. Start the DMXzone Extensions Manager. Try to reproduce the error there
  6. Send us the generated C:\Users\username\AppData\Local\dmxzone-extension-manager\User Data\chrome_debug.log file

  7. for Mac OSX:
    1. Quit DMXzone Extension Manager
    2. Start the Terminal and type:
      open -a "DMXzone Extension Manager.app" --args --enable-logging --v=1
    3. This should start the DMXzone Extension Manager. Try to reproduce the error there
    4. Quit DMXzone Extension Manager
    5. Open Finder and choose from the menu Go / Go to Folder:
      ~/Library/Application Support/dmxzone-extension-manager
    6. There should be a file called chrome_debug.log that has being just created
    7. Send us this file

Lubov Cholakova

Lubov CholakovaLubov has been with DMXzone for 8 years now, contributing to the Content and Sales departments. She is bringing high quality content in the form of daily blog updates, reviews, tutorials, news, newsletters,update emails and extensions' manuals. If you have a product that needs publicity or any other questions about the entire DMXzone community, she is the one you can contact.

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