I purchased App Connect Bootstrap 4 about a month ago and I cannot download it from within DMXzone Extension Manager. I get the message "Initializing download..." and it never goes any further.
I have requested assistance probably 8 times over the past month and no one ever contacts me back. And your chat is always off line. I am absolutely shocked at the poor customer service you offer. I have never experienced any thing like this.
I believe there is something wrong with my account. Can someone please help me?
Hello, As we replied to all of your support requests about this issue. Please check if no firewall is blocking dmxzone extension manager - if you have any installed please turn it off. Also, open the queue tab and tell us what you see there? Try removing the extensions from the queue tab and install them again.
As for the chat is offline - we are based in Europe and operate during European business hours so because of the time difference you see the chat offline.
I do not believe this is a firewall issue since I was able to download and install the extension manager with no problems. I have also uninstalled and reinstalled extension manager. I will have our networking team look into this so we can be positive.
Regarding requests for assistance, I have made several attempts regarding this issue – two through email which went completely unanswered and a few times through the chat box below, which i assume sends an email to tech support during offline hours.
Another Issue – originally we logged in on my system under our department admin's account through Chrome, and now I cannot log out. Every time I click on "Logout" it just sends me to your homepage without logging out. Doesn't matter what I do – close all browsers, reboot, etc – the session never ends and I cannot log out. I can't get to my own account because the site is stuck in our department admin's account.
So what do you see in the queue tab (see what I asked in my previous post)?
We have replied to every single message you left in the support system. Probably you should check your spam filter/spam folder.
As for logging out, probably something got corrupted in your browser, so just clear the cookies for dmxzone.com and you will be logged out. Also - you only need one account on our site, no need of using multiple accounts...