DMXzone Updater (free extension) Support Product Page

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DMXzone updater doesn't accept my username/password

Reported 17 Oct 2012 17:00:31
7
have this problem
17 Oct 2012 17:00:31 Jorge A Gonzalez posted:
I can login here OK, but DMXupdater extension v1.5.1 does not accept my username and/or password and returns a dialog box: "Invalid DMXzone username or password!"

It's the same login info, isn't it?

Thanks.

Replies

Replied 17 Oct 2012 17:24:46
17 Oct 2012 17:24:46 Teodor Kuduschiev replied:
Hello,

The username and the password are the same as in our website.

Please provide us with information about your OS and DW version.
Replied 17 Oct 2012 17:55:18
17 Oct 2012 17:55:18 Jorge A Gonzalez replied:
Mac OS X 10.75 (Lion)
DW CS5.5 (version 11.5 build 5366)

I used the same on both. I could login here, but not through the extension in DW.

Are there characters that the extension can't handle? My password uses non-alphanumeric characters (such as punctuation, currency symbols, etc.)

Thanks.
Replied 17 Oct 2012 18:44:23
17 Oct 2012 18:44:23 Teodor Kuduschiev replied:
Can you please try changing your password to something that contains letters and numbers only and try again?
Replied 17 Oct 2012 18:55:55
17 Oct 2012 18:55:55 Jorge A Gonzalez replied:
I'll try that.

Is there a limit on the number of characters?

BTW, I downloaded the 1.6 update from your site and it doesn't show my extensions. Do I need to reinstall them all with Adobe extension manager?

One thing at a time.
Replied 17 Oct 2012 19:19:20
17 Oct 2012 19:19:20 Teodor Kuduschiev replied:
Hello,

there isn't any length limit.

The 1.6 version of the updater should show your already installed extensions.
Replied 17 Oct 2012 20:27:51
17 Oct 2012 20:27:51 Jorge A Gonzalez replied:
The extensions are there, but the updater doesn't show them.

Is there a set of preferences that I can reset to force the updater to refresh itself?
I used Adobe Extension Manager to remove all extensions and reinstalled them.
The extensions seem to work fine, it's just that the updater doesn't seem to acknowledge them.

This all started when I got a notification from 1.5.1 telling me 1.6 was available.

It wouldn't accept my login, so I downloaded 1.6 from your site and installed it with Adobe Extension Manager to see if that did something. And it did something by showing nothing.

Go figure.

Replied 21 Nov 2013 03:59:40
21 Nov 2013 03:59:40 Possible Media replied:
Cannot log in to DMX zone updater with the same password I use for the website itself. Is there a fix for this??
Replied 28 Dec 2013 22:19:15
28 Dec 2013 22:19:15 Wolf Windshadow replied:
I am having the same issue with updater version 1.7.1
Replied 01 Jan 2014 17:35:32
01 Jan 2014 17:35:32 neil payne replied:
Come on Guys! maybe you should give this project to someone that can write good code!!!!

Replied 06 Jan 2014 10:55:02
06 Jan 2014 10:55:02 Teodor Kuduschiev replied:
Hello,
Possible Media, Wofl and Neil,
What exact issues do you have with the updater? I don't see any products purchased in your accounts... how do you expect to use the updater without any products?
Replied 06 Jan 2014 21:13:22
06 Jan 2014 21:13:22 neil payne replied:
hello,
I have DMX updater installed on as a FREE Dreamweaver extension.

Kind Regards
Replied 06 Jan 2014 21:22:37
06 Jan 2014 21:22:37 Teodor Kuduschiev replied:
What i mean is that DMXzone Updater is an extension that is used to update your DMXzone Extensions... If you only have the updater installed what exactly are you trying to achieve?
Replied 06 Jan 2014 21:26:18
06 Jan 2014 21:26:18 neil payne replied:
What I am trying to achieve is update DMXzone Bootstrap 1.1.0

Kind Regards
Replied 18 Feb 2014 11:38:39
18 Feb 2014 11:38:39 mark sayers replied:
I have the same problem with updater 1.7.1 and Dreamweaver CC on Mac OSX 10.9.1

I have also changed my password this morning to only user alpha numerics.

Many thanks
Replied 02 Jul 2014 17:56:01
02 Jul 2014 17:56:01 Teodor Kuduschiev replied:
Hello,
After months of hard work and development the DMXzone team is happy to announce the official release of DMXzone Extension Manager for Dreamweaver. Our new generation extension manager is all you need in order to install, update and manage all your Dreamweaver extensions and templates with a simple username/password login, without complicated installers. It is available for Mac and Windows users and you can download and install it for free from our Extensions section. Note that the DMXzone Extension Manager is a stand-alone tray app and comes in .exe and .dmg file format for direct install.

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