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Hi,

I just bought AT and am still going through the tutorials. I have created a ToolTip (simple) content and checked the Close button. I don't see the close button when I preview it on my local m/c. If I hover over the upper right corner I can see the hand cursor and it says "close" but no button graphic. What am I doing wrong?

Thanks,

Hi Archie Mitra,

Can you, please, provide us with information on your browser?

Regrads,


M.Zografski

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DMXZone.com Support Team
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IE 6 and 7.

Thanks

Hi Archie,

Please check is the button completely gone or it is there but is not fully shown.
Also provide info on yor ToolTip version.

Regards,


M.Zografski

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DMXZone.com Support Team
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Edited by - TINITUS on 30 Jul 2008 09:54:38

Hi Miroslav,

There is no close box at all. If I hover above the upper lefthand corner, I get the cursor hand and it says "close" but there is no box icon visisble. I have also tried changing the name of "Styles" folder to "styles" but that didn't help either.

Also, noticed something else in IE 6 and 7. Unless you hover over the tooltip pop up it will not close when you mouseout even if I set my "close when" to mouseout. It works in FF but not in IE. You can try it with your own online demo in IE and mouseover on either Open Star Cluster or The Andromeda System but don't let your mouse touch the popup. When you mouseout the popup will not close unless you first mouseover the popup or another tootip area. Please look into this.

Advanced Tooltips V1.02. DM CS3, WIN XP SP2.

Thanks,

Thanks,

Hi Archie,

Regarding the mouseout behavior - well, it's ci=onserning the pop-up not the area witch trigers it. If you want to have applyed on the area you must to bind HideAdv.ToolTip behavior to it.
About the close button - please, check if closebtn.png and closebtn_faded.png are placed in siteroot/Styles/dmxTooltips/.

Regards,


M.Zografski

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DMXZone.com Support Team
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Hi Archie,

What I also figured out is If you can create a testpage with that prob, it will be easier for me to debug your issue.

Regards,


M.Zografski

-----------------------------------
DMXZone.com Support Team
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Hi Miroslav,

Could you please explain what you mean by "Regarding the mouseout behavior - well, it's ci=onserning the pop-up not the area witch trigers it?"

I can't bind HideAdv.ToolTip behavior becuase I need the tooltip to be open to click on a link inside it. I've tried adjusting the delay but it still closes immediatley upon mouseOut.

I've verified that closebtn.png and closebtn_faded.png are placed in siteroot/Styles/dmxTooltips/. Tried it agin and still no close icon.

If necessary, I'll create a test page and upload to our server for you to debug.

Thanks,

Hi Archie,

I mean that onmouseout behavior is regarding mousing out of the pop-up, so if you never get mouse over it you'll never get a mouse out event to trigger HideToolTip().
It's nice that the images are there. Now check for png.htc file, witch is crucial for close button appearance. If that will be no problem for you, please, create a test page.

Regards,


M.Zografski

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DMXZone.com Support Team
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