Active Slideshow Pro 1.5 is installed on a Windows 7 Ulitmate 64 bit OS. Operationally it is fine but there is a cosmetic problem for which I seek a solution.

When the program opens the icons for General, Slides, and About do not display. The text does appear but the image files are either missing or not being linked.

This problem was resolved in a live chat session

Teodor,

Have you found a solution to this problem?

To reiterate all the icons display except the three on the opening screen: General, Slides, About.

Howard

Hello Howard,

Could you please check if there are any icons/folders within the following folder:

C:\Users\<username>\AppData\Roaming\Adobe\Dreamweaver CS5\<language>\Configuration\Shared\DMXzone\DMX\Components\UI\TabSwitcher\images

This is the folder containing the tabs images

The directory DMX does not exist.

In the shared/dmxzone directory there are

ActiveSlideShowPro

Images

Scripts

and a help.gif.

No DMX directory.

Howard

Mystery.

This problem is present on my new Windows 7 Ultimate computer.

Because the application works correctly on my soon to be discard XP computer I thought I might be able to copy the appropriate directories from that machine to the new one.

However I found exactly the same set of directories on the XP machine as on the Windows 7 Ultimate computer. Active Slide Show Pro works correctly on the older machine - the General, Slides, and About tabs display.

????

Howard

Dear Howard,

I've just sent you an email, please check your inbox.

Thank you Teodor.

Here is what is going on. The application works correctly on my XP machine and it does not have the sub-directory that you sent to me.

I installed the sub-directory on my Windows 7 Ultimate computer and it did not work for me.

Then I did the following, I removed ActiveSlideShow and replaced it. All the directories were updated except the new set of directories that you sent to me. That says to me the the install process does not create the set of sub-directories that you provided.

Back to square one.

Howard

Next step?

Howard

Has this issue been resolved? I am having the same issues.