Active Slideshow Pro Support Product Page


Reported 11 Nov 2010 13:49:01
have this problem
11 Nov 2010 13:49:01 Howard Funk posted:
Active Slideshow Pro 1.5 is installed on a Windows 7 Ulitmate 64 bit OS. Operationally it is fine but there is a cosmetic problem for which I seek a solution.

When the program opens the icons for General, Slides, and About do not display. The text does appear but the image files are either missing or not being linked.


Replied 11 Nov 2010 14:53:29
11 Nov 2010 14:53:29 Teodor Kuduschiev replied:
This problem was resolved in a live chat session
Replied 16 Nov 2010 20:23:04
16 Nov 2010 20:23:04 Howard Funk replied:

Have you found a solution to this problem?

To reiterate all the icons display except the three on the opening screen: General, Slides, About.

Replied 17 Nov 2010 10:05:00
17 Nov 2010 10:05:00 Teodor Kuduschiev replied:
Hello Howard,

Could you please check if there are any icons/folders within the following folder:

C:\Users\<username>\AppData\Roaming\Adobe\Dreamweaver CS5\<language>\Configuration\Shared\DMXzone\DMX\Components\UI\TabSwitcher\images

This is the folder containing the tabs images
Replied 17 Nov 2010 16:23:18
17 Nov 2010 16:23:18 Howard Funk replied:
The directory DMX does not exist.

In the shared/dmxzone directory there are




and a help.gif.

No DMX directory.

Replied 17 Nov 2010 16:38:53
17 Nov 2010 16:38:53 Howard Funk replied:

This problem is present on my new Windows 7 Ultimate computer.

Because the application works correctly on my soon to be discard XP computer I thought I might be able to copy the appropriate directories from that machine to the new one.

However I found exactly the same set of directories on the XP machine as on the Windows 7 Ultimate computer. Active Slide Show Pro works correctly on the older machine - the General, Slides, and About tabs display.


Replied 22 Nov 2010 11:07:03
22 Nov 2010 11:07:03 Teodor Kuduschiev replied:
Dear Howard,

I've just sent you an email, please check your inbox.
Replied 26 Nov 2010 16:10:45
26 Nov 2010 16:10:45 Howard Funk replied:
Thank you Teodor.

Here is what is going on. The application works correctly on my XP machine and it does not have the sub-directory that you sent to me.

I installed the sub-directory on my Windows 7 Ultimate computer and it did not work for me.

Then I did the following, I removed ActiveSlideShow and replaced it. All the directories were updated except the new set of directories that you sent to me. That says to me the the install process does not create the set of sub-directories that you provided.

Back to square one.

Replied 10 Dec 2010 18:33:24
10 Dec 2010 18:33:24 Howard Funk replied:
Next step?

Replied 03 Nov 2015 20:58:58
03 Nov 2015 20:58:58 User  replied:
Has this issue been resolved? I am having the same issues.

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