Smart Image Processor ASP 2 Support Product Page

Image Processor: Error executing the action SetMatte

Asked 04 Aug 2012 01:27:46
have this question
04 Aug 2012 01:27:46 Chris Manning posted:
I am having a problem with SIP 2.5.6. Everything was working great then suddenly started getting the following error. Nothing had changed on my end with the site.

Image Processor: Error executing the action SetMatte
System.NullReferenceException: Object reference not set to an instance of an object. at DMXzone.ImageProcessor.ImageProcessorWebService.SetMatte(Int32 red, Int32 green, Int32 blue)


Replied 09 Aug 2012 06:41:21
09 Aug 2012 06:41:21 Teodor Kuduschiev replied:

Have you uploaded the DMXzone.ImageProcessor.dll in your /bin folder to your live server?
Replied 09 Aug 2012 18:58:37
09 Aug 2012 18:58:37 Chris Manning replied:
Yes i have uploaded that, even uploaded it again to see if it needed to be updated. It was working then they upgraded their server to 2008 and now it is not working anymore. I really need to get this resolved as it is hampering my customers.
Replied 19 Aug 2012 12:24:06
19 Aug 2012 12:24:06 Chris Manning replied:
Well I have tried replying to 2 emails from support from here and getting no response now. Does anyone know of any particular components that need to be activated in server 2008 for this script to work? My host has upgraded their server and that is when this stopped working. I need to get this fixed asap as it is interfering with my customers business.
Replied 27 Aug 2012 07:33:59
27 Aug 2012 07:33:59 Teodor Kuduschiev replied:

I replied you in your other topic.

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