Online Page Editor Add-on Support Product Page

online editor will not login

Asked 21 Nov 2012 05:42:00
have this question
21 Nov 2012 05:42:00 Bronnie Peta posted:
Using the latest version of the Online Editor. The exact same file works perfectly on one server but on the other server it will try to login but just keeps processing. All permissions have been set.


Replied 21 Nov 2012 07:24:39
21 Nov 2012 07:24:39 Vulcho Vulev replied:
Hello Bronnie and welcome to DMXZone support forum.

Can you please provide us with link to your page?

Replied 21 Nov 2012 09:13:47
21 Nov 2012 09:13:47 Bronnie Peta replied:
Hi Vulcho and thank you,

In an attempt to eliminate variables I have uploaded two identical test pages on different servers.
Both access keys are ctrl+F2
Username: bronnie
Password: bull

the one that works is:

the one that doesn't is:

Replied 21 Nov 2012 09:59:28
21 Nov 2012 09:59:28 Vulcho Vulev replied:
Hello Bronnie.

Can you provide me with information about the second server ?
Is it Linux or it is windows based ?
Also are you using on the second server the editor without FTP Saving ?

Replied 21 Nov 2012 22:40:18
21 Nov 2012 22:40:18 Bronnie Peta replied:
Hi Vulcho,

The second server is Linux and yes, the test file is without FTP saving.

Thank you

Replied 22 Nov 2012 10:18:07
22 Nov 2012 10:18:07 Teodor Kuduschiev replied:

On your second server, when debugging it i see

500 Internal Server Error

The 500 error code might be anything. Please contact your server admins and ask them to check the detailed error report.
Replied 28 Nov 2012 11:47:01
28 Nov 2012 11:47:01 Bronnie Peta replied:
Thanks Teodor,
I have checked the error logs and had a response from the hosting company. There is an issue with the permission settings. Although the server seems to allow a change to 777 settings, the company have advised that it forbidden. I have tried different settings with no success. Is there a work around for this issue or is the on-line editor unuseable for this domain?

Replied 03 Dec 2012 15:51:51
03 Dec 2012 15:51:51 Teodor Kuduschiev replied:

You need your permissions set to: 666 for files and 777 for folders.

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