Online Page Editor Add-on Support Product Page


UN and PW will not work

Asked 08 Sep 2013 15:07:09
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08 Sep 2013 15:07:09 Darrin Barker posted:
I cannot install editor add-on. Recieve a message: invalid username or password - but I am 100% certain both are entered in correctly, case sensitivity and all. Payment was accepted, info was emailed to me, serial number good, but then UN and PW do not work. Tried dozen times then I tried clicking the "Forgot UN or PW" button - but I was never sent an email with new info


Replied 10 Sep 2013 07:16:04
10 Sep 2013 07:16:04 Miroslav Zografski replied:
Hello Darrin,

Usually this problem appears when you have a special character in your password. Changing your password in your Profile set up on our site fixes it.


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