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I'm unable to add this extension even though I have the add on editor etc

Reported 11 years ago
2
have this problem
11 years ago Alan Goldsbro posted:
I'm unable to add this extension even though I have the add on editor etc. It keeps asking for a serial number which i don't have as it's free. I can't see it anywhere in my extensions manager so i'm unable to remove it or verify it, so I'm stuck with it asking to be verified each time I log onto DW CC.

Replies

Replied 11 years ago
11 years ago Miroslav Zografski replied:
Hello Alan,

Which version (number) of the extension you are trying to install?

Regards.
Replied 11 years ago
11 years ago Alan Goldsbro replied:
Using version 1.3.1. Just downloaded it again and retried. but still asks for serial number.
Replied 11 years ago
11 years ago Teodor Kuduschiev replied:
Can you please attach a screenshot of the window asking you for the serial number?
Replied 11 years ago
11 years ago Alan Goldsbro replied:
How do I attach the image?
Replied 11 years ago
11 years ago Teodor Kuduschiev replied:
You can put the link here in the forum or send the image to: support@dmxzone.com
Replied 11 years ago
11 years ago Alan Goldsbro replied:
Hi, any update on this?

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