Advanced Open Window 3 Support Product Page

Username and or Password Not Valid

Posted 17 Jan 2011 18:47:45
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17 Jan 2011 18:47:45 Kevin Hayes posted:
After a PC refresh and move to Win7, I am trying to reinstall my Advamced Open Window and get the Username and or Password are invalid. I am using the username and password that allows me access to this site and my account. Any help in resolving this would be appreicated.

Replies

Replied 18 Jan 2011 09:52:15
18 Jan 2011 09:52:15 Teodor Kuduschiev replied:
Hello Kevin,

Looks like you are providing wrong login details when you are installing the extension. Please double check the details you are entering and also check your CAPS lock button.
Replied 19 Jan 2011 04:46:31
19 Jan 2011 04:46:31 Kevin Hayes replied:
No caps locks on, no number locks on, and using the same log in credentials that I am asked to use here. Hence my confusion on being able to activate it.

Is the license tied to an older username/password combination?

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