DMXzone PrintIt Support Product Page


Print not working for me in Firefox?

Reported 06 Oct 2012 09:22:15
have this problem
06 Oct 2012 09:22:15 Les IsOnline posted:
Hi Guys,

I just added the print feature to my google maps directions on this page

When on IE its fine, but in firefox the print dialog doesnt appear, the pop up shows but never the print dialog?

Can someone advise me as to what Ive done wrong?

Regards as ever


Replied 08 Oct 2012 07:42:38
08 Oct 2012 07:42:38 Vulcho Vulev replied:
Hello Les.

The issue has been sent to our developers.Thank you for sharing that problem with us.

Replied 12 Oct 2012 22:20:21
12 Oct 2012 22:20:21 Tim Liszt replied:
Works fine in Safari and Google Chrome. But does not work AT ALL in Firefox (Mac or Windows). HELP!!

Here's my site, with a drop down to all of the menus and the 'Print This Menu' button.

Tim Liszt
LisZt Design
Replied 30 Oct 2012 23:20:46
30 Oct 2012 23:20:46 Tim Liszt replied:
Still doesn't work. Tried to 'chat' and 'e-mail' to troubleshoot but no luck. Works fine in Safari and Chrome, but doesn't work at all in Firefox.

I was told I'd hear back after 'discussing with colleagues,' but still haven't heard anything.

Tim Liszt
LisZt Design

Replied 31 Oct 2012 09:27:09
31 Oct 2012 09:27:09 Vulcho Vulev replied:
Hello all.

I will notify you in the thread as soon as there is a fix.

Replied 23 Nov 2012 04:02:47
23 Nov 2012 04:02:47 Tim Liszt replied:
Just curious... it's been a month. Any news on getting this tool fixed to work in Firefox??
Replied 31 Dec 2012 10:46:51
31 Dec 2012 10:46:51 Tim Liszt replied:

Still doesn't work. STILL awaiting a response. It has been 5 months.

From this menu page, or any you can select from the drop down menu, clicking Print This Menu does NOT work in Firefox or Internet Explorer.

Will there be a solution???

thank you!
Tim Liszt
LisZt Design | Claritas Consortium
Replied 07 Feb 2013 20:50:29
07 Feb 2013 20:50:29 Dean Wiseman replied:
Has there ben a resolution to this issue yet?
Replied 08 Feb 2013 02:09:26
08 Feb 2013 02:09:26 Dean Wiseman replied:
The print window just quickly opens and closes in firefox and opera. Thought at first it was the pop up blocker that was doing it but not so lucky
Replied 25 Feb 2013 20:13:36
25 Feb 2013 20:13:36 Dean Wiseman replied:
Guys do we have any head way on this fix? I have a website thats live utilizing this on several pages. Would really like to see this fixed. Its been several months since this was reported amd still no update.
Replied 25 Feb 2013 20:26:15
25 Feb 2013 20:26:15 Les IsOnline replied:
I'm the same I have it on a customers site that went live a while back... :-)
Replied 26 Feb 2013 08:28:47
26 Feb 2013 08:28:47 Tim Liszt replied:
Yes, this is truly ridiculous and I feel (very) disappointed waiting to get some type of reasonable and rational response.

As a loyal DMXZone customer, this is very disappointing to have waited so long for so very little in terms of answer or response.

Tim Liszt
LisZt Design

Replied 26 Feb 2013 09:35:46
26 Feb 2013 09:35:46 Teodor Kuduschiev replied:
Hello all,

Sorry for the late response!
It seems the latest versions of the browsers dropped support for the current js print method. Our developers are currently working on an update. You will be notified as soon as it is available.
Replied 31 Mar 2013 16:39:35
31 Mar 2013 16:39:35 Tim Liszt replied:
Still no fix? It has been such a long time since a) I used this extension on several sites, and b) it immediately stopped working.

Very frustrating.

Any idea as to when this might be resolved?!
Replied 02 Apr 2013 22:27:06
02 Apr 2013 22:27:06 Dean Wiseman replied:
Hi Guys,

Not sure what you mean by all modern browsers dropping support for current JS print method? It appears to work with Safari, IE 8, 9, 10, and Chrome. This seems to only be an issue with Firefox and Opera.

Do we have an update on a fix for this yet? Its been over a month since my last inquiry and pushing 6 months since this was first reported.
Replied 17 Apr 2013 05:12:02
17 Apr 2013 05:12:02 Tim Liszt replied:
Are you ever going to fix this?!?!

Very disappointing.
Replied 18 Apr 2013 14:19:03
18 Apr 2013 14:19:03 Dean Wiseman replied:
This is very disheartening, and in my opinion shows a very high level of unprofessionalism on the part of DMXZone.

I’m a yearly subscriber to extensions on DMXzone for a reason. To not only have top level extensions at my disposal when required for a fast moving project, but to receive support for these extensions as well.

I’m not seeing any level of support or ownership for this issue from DMXzone.

How can I continue to use your extensions with any level of trust on my projects if this is the example given the first time an issue comes up.

When the time comes to renew my subscription I guarantee this will be festering in the back of my mind.
Replied 27 Jun 2013 16:23:50
27 Jun 2013 16:23:50 Teodor Kuduschiev replied:
Hello All,

There is a new version of DMXzone Printit that fixes the issues caused by the dropped support for the js print method.

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