Sliding PayPal Shopping Cart Support Product Page
Solved
Error page from PayPal upon checkout
Reported 20 Aug 2013 20:02:52
5
have this problem
20 Aug 2013 20:02:52 Dan Staehr posted:
Do the product "add to cart" buttons need to be generated via my PayPal account to insure that the correct email address associated with the account is being used? I have put the account email in the cart setup, but keep getting an error page from PayPal. Replies
Replied 20 Aug 2013 22:39:50
20 Aug 2013 22:39:50 Andrew Gray replied:
same problem here.
hitting Checkout takes me to a PayPal alert page which shows:
-----
We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller.
-----
The email address is absolutely 100% correct. Even to the extent of copying and pasting from PayPal Profile page itself to ensure correct.
I've also tried using the Merchant ID as an alternative to the email address and still no joy!
Trawling the net this problem (via other shopping carts) is not uncommon and some people have suggested its with malformed url/characters.
This is how my post to PayPal looks:
www.paypal.com/cgi-bin/webscr?cmd=_flow&SESSION=vU26VQ4P8In4z8nZWzAdS9v4HFxgWpKPjr7kAKQ0OMAC55lBT5Uptk4S2Mq&dispatch=50a222a57771920b6a3d7b606239e4d529b525e0b7e69bf0224adecfb0124e9b61f737ba21b08198f059c3087684a975bcfa46f0ac561172
This is pretty urgent problem as as it stands the Extension is completely unusable.
regards
Andy
-----------
page code:
<!doctype html>
<html>
<head>
<meta charset="UTF-8">
<title>Untitled Document</title>
<link rel="stylesheet" type="text/css" href="Styles/dmxSlidingCart/light-default/light-default.css" />
<script type="text/javascript" src="ScriptLibrary/jquery-latest.pack.js"></script>
<script type="text/javascript" src="ScriptLibrary/dmxSlidingCart.js"></script>
<script type="text/javascript">
/* dmxSlidingCart name "dmxSlidingCart" */
jQuery(document).ready(
function()
{
jQuery.dmxSlidingCart(
{"business": " ", "currency": "USD"}
);
}
);
/* END dmxSlidingCart name "dmxSlidingCart" */
</script>
</head>
<body>
<input type="button" name="button" id="button" value="Button">
<br>
<img src="images/paypal-buynow.png" width="174" height="49" alt=""/>
</body>
</html>
hitting Checkout takes me to a PayPal alert page which shows:
-----
We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller.
-----
The email address is absolutely 100% correct. Even to the extent of copying and pasting from PayPal Profile page itself to ensure correct.
I've also tried using the Merchant ID as an alternative to the email address and still no joy!
Trawling the net this problem (via other shopping carts) is not uncommon and some people have suggested its with malformed url/characters.
This is how my post to PayPal looks:
www.paypal.com/cgi-bin/webscr?cmd=_flow&SESSION=vU26VQ4P8In4z8nZWzAdS9v4HFxgWpKPjr7kAKQ0OMAC55lBT5Uptk4S2Mq&dispatch=50a222a57771920b6a3d7b606239e4d529b525e0b7e69bf0224adecfb0124e9b61f737ba21b08198f059c3087684a975bcfa46f0ac561172
This is pretty urgent problem as as it stands the Extension is completely unusable.
regards
Andy
-----------
page code:
<!doctype html>
<html>
<head>
<meta charset="UTF-8">
<title>Untitled Document</title>
<link rel="stylesheet" type="text/css" href="Styles/dmxSlidingCart/light-default/light-default.css" />
<script type="text/javascript" src="ScriptLibrary/jquery-latest.pack.js"></script>
<script type="text/javascript" src="ScriptLibrary/dmxSlidingCart.js"></script>
<script type="text/javascript">
/* dmxSlidingCart name "dmxSlidingCart" */
jQuery(document).ready(
function()
{
jQuery.dmxSlidingCart(
{"business": " ", "currency": "USD"}
);
}
);
/* END dmxSlidingCart name "dmxSlidingCart" */
</script>
</head>
<body>
<input type="button" name="button" id="button" value="Button">
<br>
<img src="images/paypal-buynow.png" width="174" height="49" alt=""/>
</body>
</html>
Replied 21 Aug 2013 03:04:55
21 Aug 2013 03:04:55 Dan Staehr replied:
Andy,
By chance have you contacted anyone at PayPal. Also, has everything that needs to be "verified" for the paypal account in fact been verified? Perhaps there is yet another step in that process that needs to be completed. In this particular install, I am not using a sandbox or testing PayPal account. Maybe that is what has to be done first before going live.
Dan Staehr
By chance have you contacted anyone at PayPal. Also, has everything that needs to be "verified" for the paypal account in fact been verified? Perhaps there is yet another step in that process that needs to be completed. In this particular install, I am not using a sandbox or testing PayPal account. Maybe that is what has to be done first before going live.
Dan Staehr
Replied 21 Aug 2013 03:38:55
21 Aug 2013 03:38:55 Andrew Gray replied:
Dan, the PayPal account has been up and running for nearly a year taking payments via standard buttons with no issues of any sorts.
Andy
Andy
Replied 21 Aug 2013 08:50:25
21 Aug 2013 08:50:25 Teodor Kuduschiev replied:
Hello,
We are currently checking the issue.
We are currently checking the issue.
Replied 22 Aug 2013 17:52:39
22 Aug 2013 17:52:39 Andrew Gray replied:
any update on this issue yet?
FYI from PayPal:
-----
"This error message means there is a problem with the code of the button. Sometimes more specifically with the "business" variable being set to something other than the email address that is added and confirmed on the PayPal account receiving the funds. "
-----
AndyG.
FYI from PayPal:
-----
"This error message means there is a problem with the code of the button. Sometimes more specifically with the "business" variable being set to something other than the email address that is added and confirmed on the PayPal account receiving the funds. "
-----
AndyG.
Replied 22 Aug 2013 19:04:48
22 Aug 2013 19:04:48 Andrew Gray replied:
I also note that in PayPal on their own sample buttons or if a new button is created it uses the following code:
<input type="hidden" name="cmd" value="_s-xclick">
the dmxSlidingCart.js references _xclick
AndyG.
<input type="hidden" name="cmd" value="_s-xclick">
the dmxSlidingCart.js references _xclick
AndyG.
Replied 23 Aug 2013 14:26:46
23 Aug 2013 14:26:46 Dan Staehr replied:
I have a client waiting for resolution of this issue, if you can't get the cart to work then I'd like a refund and I'll look for something else!
Replied 24 Aug 2013 04:27:50
24 Aug 2013 04:27:50 Dan Staehr replied:
I contacted DMXZone earlier today via the chat function, was given links to download "fixed" extensions to hopefully solve the problem. Rebuilt the page in question using new cart, no change. Still not working.
Replied 24 Aug 2013 06:09:32
24 Aug 2013 06:09:32 Andrew Gray replied:
Dan, Have you cleared your Dreamweaver Cache?
Doing that solved a completely unrelated issue with another extension.
Just a thought it might be still "seeing" the original extension code.
www.dmxzone.com/go/16740/clearing-dreamweaver-s-cache/
regards
Andy.
Doing that solved a completely unrelated issue with another extension.
Just a thought it might be still "seeing" the original extension code.
www.dmxzone.com/go/16740/clearing-dreamweaver-s-cache/
regards
Andy.
Replied 25 Aug 2013 06:50:17
25 Aug 2013 06:50:17 Jack Pinkett replied:
In addition to the PayPal error problem mentioned ("We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller ..."
I have also noticed that there is no "CURRENCY" symbol displayed in the cart (i.e. $, £
, whereas the earlier version of the sliding cart displayed it.
Regards
Jack
I have also noticed that there is no "CURRENCY" symbol displayed in the cart (i.e. $, £
, whereas the earlier version of the sliding cart displayed it.Regards
Jack
Replied 25 Aug 2013 17:17:58
25 Aug 2013 17:17:58 Andrew Gray replied:
Jack
Was the earlier version also broken and unable to process after Checkout?
regards
Andy.
Was the earlier version also broken and unable to process after Checkout?
regards
Andy.
Replied 25 Aug 2013 17:50:14
25 Aug 2013 17:50:14 Jack Pinkett replied:
Andrew
The previous version processed just fine
Regards
jack
The previous version processed just fine
Regards
jack
Replied 25 Aug 2013 18:00:59
25 Aug 2013 18:00:59 Andrew Gray replied:
Well thats great news Jack!!!!!!!!!!!!!!!
OK Teodor Kuduschiev. There's a clue. Whatever you've changed has broken the current version so can we either get this issue fixed ASAP or roll back please now.
regards
Andy.
OK Teodor Kuduschiev. There's a clue. Whatever you've changed has broken the current version so can we either get this issue fixed ASAP or roll back please now.
regards
Andy.
Replied 25 Aug 2013 18:17:41
25 Aug 2013 18:17:41 Jack Pinkett replied:
If you go to the demo page on DMXZONE.COM:
www.dmxzone.com/demo/php/SlidingPaypalShoppingCart/offroadbikes/index.html
This page runs on the new version v1.01 of the script and you will find that you will run into the same problem that you are all getting now
If you go to this demo page on the DMXZONE website:
www.dmxzone.com/demo/php/SlidingPaypalShoppingCart/sportstore/index.html
It runs on the previous version 1.00 and works just fine
Regards
Jack
www.dmxzone.com/demo/php/SlidingPaypalShoppingCart/offroadbikes/index.html
This page runs on the new version v1.01 of the script and you will find that you will run into the same problem that you are all getting now
If you go to this demo page on the DMXZONE website:
www.dmxzone.com/demo/php/SlidingPaypalShoppingCart/sportstore/index.html
It runs on the previous version 1.00 and works just fine
Regards
Jack
Replied 25 Aug 2013 18:35:27
25 Aug 2013 18:35:27 Andrew Gray replied:
OK here's a thing.
As you say the v1.01 page fails and the v1.00 works fine.
However, If you go to the v1.00 page and add to cart and then go to the v1.01 page and add to the cart and now try checkout this combination also works!!
Any ideas?
Andy.
As you say the v1.01 page fails and the v1.00 works fine.
However, If you go to the v1.00 page and add to cart and then go to the v1.01 page and add to the cart and now try checkout this combination also works!!
Any ideas?
Andy.
Replied 25 Aug 2013 19:29:12
25 Aug 2013 19:29:12 Jack Pinkett replied:
Yes I noticed that as well. Perhaps the code from the successful cart stays in memory and enables the other version to complete as well.
Perhaps that is also why the error was not picked up when the newer version was released.
Regards
Jack
Perhaps that is also why the error was not picked up when the newer version was released.
Regards
Jack
Replied 25 Aug 2013 19:51:16
25 Aug 2013 19:51:16 Jack Pinkett replied:
If you use the version 1.00 demo, process the cart. Then afterwards clear the cart of its contents, refresh the page and then run the demo with v1.01 the cart fails.
So it seems to suggest that the older version does stay in memory if the cart contents remain.
Regards
Jack
So it seems to suggest that the older version does stay in memory if the cart contents remain.
Regards
Jack
Replied 25 Aug 2013 22:38:03
25 Aug 2013 22:38:03 Dan Staehr replied:
So this begs the question, Jack and Andy....are the 3 of us the only users encountering the error? The new cart extension which Teodor asked me to download was said to have been fixed. I believe I when I purchased the cart I received version 1.01. The versioning has me a bit flummoxed, as does the said fix. Either way, my cart is useless.
Replied 25 Aug 2013 23:16:17
25 Aug 2013 23:16:17 Andrew Gray replied:
Dan, that crossed my mind also. Surely there must be more out there having this problem! Either they've abandoned it or sales are negligible!
Anyway. The silence is deafening and hoping that Monday brings good news.
This can't be rocket science to fix. If it worked before and is now broken then regress and add code snippets until it breaks again then repair. Simples. Im assuming it lies with the JS.
Have played around with that myself but no joy.
Andy.
Anyway. The silence is deafening and hoping that Monday brings good news.
This can't be rocket science to fix. If it worked before and is now broken then regress and add code snippets until it breaks again then repair. Simples. Im assuming it lies with the JS.
Have played around with that myself but no joy.
Andy.
Replied 25 Aug 2013 23:39:01
25 Aug 2013 23:39:01 Dan Staehr replied:
Andy and all,
I have several DMXZone extensions, and have never had an issue with them. Granted $50.00 for a shopping cart isn't a huge expenditure, but its still money spent, and doesn't work. Can't believe it takes over 5 days to resolve the issue.
Danny
I have several DMXZone extensions, and have never had an issue with them. Granted $50.00 for a shopping cart isn't a huge expenditure, but its still money spent, and doesn't work. Can't believe it takes over 5 days to resolve the issue.
Danny
Replied 26 Aug 2013 06:15:40
26 Aug 2013 06:15:40 Andrew Gray replied:
Well like we have now established v1 was working fine and version 1.1 is not, so call me Sherlock but whats changed is the answer.
I can only assume that perhaps Teodor is not aware of this and hopefully now all this information will expedite the issue and I will awake to rainbows and sunshine!
Andy.
I can only assume that perhaps Teodor is not aware of this and hopefully now all this information will expedite the issue and I will awake to rainbows and sunshine!
Andy.
Replied 26 Aug 2013 08:00:16
26 Aug 2013 08:00:16 Teodor Kuduschiev replied:
Hello All,
The issue was fixed, but we have not released the update on our website officially.
I just sent you an email (to the emails you used to register on our website) with the new sliding paypal shopping cart js file, please check your emails.
The issue was fixed, but we have not released the update on our website officially.
I just sent you an email (to the emails you used to register on our website) with the new sliding paypal shopping cart js file, please check your emails.
Replied 26 Aug 2013 09:08:24
26 Aug 2013 09:08:24 Jack Pinkett replied:
Teodor
Thank you that fixes the PayPal error.
Is the "currency symbol" also fixable? In the earlier version the currency symbol was displayed in the sliding cart itself so that people could see what currency they were paying in.
Thank you
Jack
Thank you that fixes the PayPal error.
Is the "currency symbol" also fixable? In the earlier version the currency symbol was displayed in the sliding cart itself so that people could see what currency they were paying in.
Thank you
Jack
Replied 26 Aug 2013 09:17:33
26 Aug 2013 09:17:33 Teodor Kuduschiev replied:
Hello JAck,
It should be fixed in the version i sent you.
It should be fixed in the version i sent you.
Replied 26 Aug 2013 09:34:21
26 Aug 2013 09:34:21 Jack Pinkett replied:
Teodor
I have tried it but I cannot make the currency symbol show.
Regards
Jack
I have tried it but I cannot make the currency symbol show.
Regards
Jack