DMXzone Server Connect Support Product Page
Subscription purchase not possible.
Reported 3 months ago
1
has this problem
3 months ago Torsten Eismann posted:
I'm a bit desperate. I've tried several times to purchase a subscription. Unfortunately, the purchase form doesn't work. I've contacted support several times and haven't received a response. Can anyone help me?Best regards,
Torsten
Replies
Replied 3 months ago
3 months ago Teodor Kuduschiev replied:
Hello,
It seems your bank is declining the payment. Try contacting them for more details, or try using a different card.
It seems your bank is declining the payment. Try contacting them for more details, or try using a different card.
Replied 3 months ago
3 months ago Torsten Eismann replied:
Hello Teodor,
I've tried several credit cards. I don't think there's a problem with the credit cards. Also, my German tax number isn't accepted. Is there another way for me to complete the subscription?
Thank you and best regards,
Torsten
I've tried several credit cards. I don't think there's a problem with the credit cards. Also, my German tax number isn't accepted. Is there another way for me to complete the subscription?
Thank you and best regards,
Torsten
Replied 3 months ago
3 months ago Teodor Kuduschiev replied:
We only accept card payments.
Not sure what do you mean your german VAT is not accepted - is there any error message?
Please contact your bank and check with them if they don't block the transactions.
Not sure what do you mean your german VAT is not accepted - is there any error message?
Please contact your bank and check with them if they don't block the transactions.
Replied 3 months ago
3 months ago Torsten Eismann replied:
Hello Teodor,
Hello Teodor,
My credit cards are valid, but my VAT ID isn't recognized either. This error keeps occurring. Could you send me a payment link?
Best regards,
Torsten
Hello Teodor,
My credit cards are valid, but my VAT ID isn't recognized either. This error keeps occurring. Could you send me a payment link?
Best regards,
Torsten
