DMXzone Server Connect Support Product Page

Subscription purchase not possible.

Reported 3 months ago
1
has this problem
3 months ago Torsten Eismann posted:
I'm a bit desperate. I've tried several times to purchase a subscription. Unfortunately, the purchase form doesn't work. I've contacted support several times and haven't received a response. Can anyone help me?

Best regards,
Torsten

Replies

Replied 3 months ago
3 months ago Teodor Kuduschiev replied:
Hello,
It seems your bank is declining the payment. Try contacting them for more details, or try using a different card.
Replied 3 months ago
3 months ago Torsten Eismann replied:
Hello Teodor,

I've tried several credit cards. I don't think there's a problem with the credit cards. Also, my German tax number isn't accepted. Is there another way for me to complete the subscription?

Thank you and best regards,
Torsten
Replied 3 months ago
3 months ago Teodor Kuduschiev replied:
We only accept card payments.
Not sure what do you mean your german VAT is not accepted - is there any error message?
Please contact your bank and check with them if they don't block the transactions.
Replied 3 months ago
3 months ago Torsten Eismann replied:
Hello Teodor,

Hello Teodor,

My credit cards are valid, but my VAT ID isn't recognized either. This error keeps occurring. Could you send me a payment link?

Best regards,
Torsten


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