App Connect Background Video Support Product Page

Solved

video doesnt play on mobile?

Reported 13 Jun 2019 12:24:50
1
has this problem
13 Jun 2019 12:24:50 Jamie F posted:
Hey there

The mp4 doesnt seem to play on a mobile device?

Thanks

Jamie

Replies

Replied 13 Jun 2019 12:32:17
13 Jun 2019 12:32:17 Teodor Kuduschiev replied:
Hello Jamie,
What is the mobile device that you are having issues with and please provide a link to your page.
Replied 13 Jun 2019 12:33:11
13 Jun 2019 12:33:11 Jamie F replied:
Hey Teodor

the one I have tested it on is iphone 7

clients.motley.site/puregreen/index.php
Replied 13 Jun 2019 12:46:15
13 Jun 2019 12:46:15 Teodor Kuduschiev replied:
Thanks! Fe found the issue, i will send you the updated js file later
Replied 14 Jun 2019 06:59:34
14 Jun 2019 06:59:34 Teodor Kuduschiev replied:
Hi Jamie,
We will update the extension next week, so your issue will be solved.
Replied 14 Jun 2019 07:19:20
14 Jun 2019 07:19:20 Jamie F replied:
OK thanks Teodor

Have a good weekend
Replied 19 Jun 2019 09:27:09
19 Jun 2019 09:27:09 Teodor Kuduschiev replied:
This issue has been fixed in the latest update.
Replied 19 Jun 2019 11:07:45
19 Jun 2019 11:07:45 Jamie F replied:
thats great....works well. many thanks
Replied 03 Oct 2024 08:17:09
03 Oct 2024 08:17:09 Gets Mod replied:
Hi Jamie,

Thanks for reaching out! It sounds like there might be an issue with the MP4 file on mobile devices. You might want to try re-uploading it or converting it to a different format. Also, please ensure that your payment settings are updated to reflect the BISP new payment. Let me know if you need further assistance!

Best,

Reply to this topic