Microsoft Offers Free Support for Vista SP1
According to the official Vista blog, Microsoft is giving away free support for Vista users who encounter problems when upgrading to Service Pack 1.
"We are offering free-of-charge support to anyone who is having issues
installing Windows Vista SP1," Microsoft blogger Brandon Le Blanc said.
Eligible for free support are not only Windows Vista users who bought the retail product but, for SP1 installation, even users with
an original-equipment-manufacturer copy of Vista on their computer can require for Microsoft's help.
U.S.
users can be provided with free support by:
- e-mail, which will be answered within one business day;
- online chat, which has a current waiting time of around 40 minutes;
- call, available only for users who have a software-assurance agreement, professional contract, TechNet subscription, or MSDN subscription, or for those who come under the Microsoft Partner Program.
Unlimited installation and compatibility support is available at no
charge until March 18, 2009, according to the Microsoft Service Pack 1
support site.
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