Online verification of the serial number has failed
April 20, 2011 by Lubov Cholakova


I have tried to install my extension but all I get is a warning message "Online verification of the serial number has failed". What should I do?


You can receive this warning message if your computer is not connected to the Internet or is behind a Firewall. First you should contact us via Live Support or e-mail and we will send you a verification number, which will install the extension without having to connect to the Internet.

Here's a step by step guide on how to install the extension with a verification code:

  • Once you install the extension in the Adobe Extension Manager, open Dreamweaver and a window for the installation of the extension will pop up. In order to continue the installation press Next.

  •  Pressing "I Agree" will guide you to the next step.

  • You'll be asked for the Serial number that can be found under "MyDMXzone" or in the e-mail that you received once you purchased the extension. Enter the Serial number and press Next.

  • In you're behind a Firewall or your computer is not connected to the Internet, you will receive the following message and will be asked to provide the verification number.

  • Enter the verification code that we send you and press Next

  • In the next step you'll be asked to provide your username and password for your DMXzone account. Enter both even if you are not connected to the Internet and press Next.

  • When you do all the previous steps you will receive a Thank You message that informs you for the completion of the installation. Press Next and you're done!


Lubov Cholakova

Lubov CholakovaLubov has been with DMXzone for 8 years now, contributing to the Content and Sales departments. She is bringing high quality content in the form of daily blog updates, reviews, tutorials, news, newsletters,update emails and extensions' manuals. If you have a product that needs publicity or any other questions about the entire DMXzone community, she is the one you can contact.

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