CSS Image Gallery Support Product Page


gallery collapses unexpectedly

Reported 16 Feb 2012 16:45:07
have this problem
16 Feb 2012 16:45:07 Jeanne Reinelt posted:
I have made several galleries and there seems to be a problem each time. For some reason, clicking on a thumbnail image causes the gallery to collapse altogether! Here is an example:

All of the photos work, but randomly, one will cause the whole gallery to collapse. It is not always the same image that will cause the problem.


Replied 16 Feb 2012 16:51:54
16 Feb 2012 16:51:54 Jeanne Reinelt replied:
I just realized that this problem was reported last week. For some reason, it is labeled "Does not need an answer". I am reposting because I think this DOES need and answer. Others are also experiencing this...

Replied 16 Feb 2012 17:34:54
16 Feb 2012 17:34:54 Teodor Kuduschiev replied:
Hi Jeanne,

This problem is fixed in today's release. Please donwload the latest version.
Replied 01 Mar 2012 11:40:54
01 Mar 2012 11:40:54 Oystein Morvik replied:
I have the same problem on my site but only after I downloaded and upgraded to the latest version of the gallery. I use it in a Ligtbox window. Here is a link to my site:


DW CS5.5
Win7 Pro 64
Replied 01 Mar 2012 14:15:07
01 Mar 2012 14:15:07 Teodor Kuduschiev replied:

Actually i don't see any problem on your page - it works just fine. Please clear you browser cache and try again.
Replied 02 Mar 2012 11:01:48
02 Mar 2012 11:01:48 Oystein Morvik replied:
Maybe it's just on my computer this happens? Some of the galleries are working in IE 9, others not.... also after I've cleared the browser (IE 9)cache. All galleries are working in Firefox and Chrome.

Is there a way to see if I've managed to upgrade to the new version og CSS Image Gallery? I've uploaded all actual pages and also the ScriptLibrary and Styles folders.
Replied 02 Mar 2012 11:22:15
02 Mar 2012 11:22:15 Vulcho Vulev replied:
Hello Oystein.

The version of the product on your site is 1.1.3 which is currently the latest.

Lets Try the following:

1.Download fresh copy of the extension from the product page in our site:
CSS Image Gallery

2.Remove the extension from Extension Manager and install the fresh copy

3.Delete the Styles and ScriptLibrary folders and reinsert the extensions in order to recreate them.

Best regards : Vulcho.

Replied 03 Mar 2012 15:16:32
03 Mar 2012 15:16:32 Oystein Morvik replied:
Do you mean to reinsert all extensions used on the site? That would be quite a big job that I'd like to avoid doing? If its only the gallery extension that needs to be reinserted than it's OK.
Replied 03 Mar 2012 18:22:03
03 Mar 2012 18:22:03 Vulcho Vulev replied:
Hello Oystein.

by 3.)Delete the Styles and ScriptLibrary folders and reinsert the extensions in order to recreate them.

I mean :
3.1.Open your page in DW
3.2.Delete the both folders from your local root workspace in DW
3.3.Close your page in DW
3.4.Open your page again in DW , the extensions will recognize the required files and will place them again.
3.5. Upload to your hosting server , overwriting the existing files.

Regards : Vulcho.
Replied 21 Jun 2012 03:48:42
21 Jun 2012 03:48:42 Lynn Key replied:
I was considering purchasing this product. Every time I view the DEMO on your site in Chrome, the gallery collapses. Yet it is solved?
Replied 25 Jun 2012 07:01:58
25 Jun 2012 07:01:58 Vulcho Vulev replied:
Hello Lynn and welcome to dmxzone support forum.

Can you specify the browser version where the problem is appearing and please also provide a link to the demo?

Regards: Vulcho.
Replied 25 Jun 2012 17:32:22
25 Jun 2012 17:32:22 Lynn Key replied:
Hi Vulcho,
Thank you for responding. I collapses only in Chrome. It works fine in IE9 and Firefox.
This reply was removed on 4/4/2015 1:59:02 PM.
See the changelog

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