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I just upgraded to DW CS6 and none of my serial numbers are accepted. It says they are all invalid.

Reported 14 May 2012 16:13:25
has this problem
14 May 2012 16:13:25 jefferis peterson posted:
I have the new release of DW CS6 and after activating all my extensions, DMXzone will not accept any of my serial numbers. It says they are all invalid.
Please fix. I assume it must be something on your end checking validity.


Replied 14 May 2012 18:03:31
14 May 2012 18:03:31 George Petrov replied:
Hi Jeffris,

Did you try a new fresh install of the extensions in the Extension Manager? Or did you let it migrate them?

A fresh download and install from DMXzone is recommended.

Replied 14 May 2012 21:10:05
14 May 2012 21:10:05 jefferis peterson replied:
NO GOOD. I deleted all extensions and reinstalled them and still am getting the same message about an invalid serial number. I have these extensions installed in CS5.5 as well, but that should not be a problem.

I had let it migrate previously. Fresh download did not help.
Replied 15 May 2012 12:27:27
15 May 2012 12:27:27 Teodor Kuduschiev replied:
Hello Jefferis,

I remember once we had a conversation with you in our Live Support chat. I remember that you had this problem then - you have 2 accounts registered on our website. Most probably you are trying to use the user/pass from one of your accounts with the Serial Number of the other one.
Please double check this.
Replied 16 May 2012 18:45:36
16 May 2012 18:45:36 jefferis peterson replied:
Thanks. that was the problem. For some reason, when I had checked for updates with my other account, it allowed me to download them, so I guess it was surprise that it didn't use the same one for the authentication.

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