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can not longer install any DMX ZOne extensions

Reported 30 Jan 2014 18:55:40
2
have this problem
30 Jan 2014 18:55:40 Peter Olschewski posted:
Started last week. am trying CS6 as well as CC on a windows 7 box. Tried deleting cache as well as the config folders. Upon re-installing the extensions it fails at some point. I deleted ALL dmx extensions and than was able to re-install 6 again before it again failed. That would rule out a corrupted config folder. Re-installed dreamweaver all together without success. See at least 2 other people with the same issue since last week.

Official Solution

Replied 05 Mar 2014 15:18:34
Hi All,

We finally were able to find out what was causing the problem and corrupting our extension installers!

It turns out that the new WebAssist extensions have a bad code in them that empties the Dreamweaver temp folder on each page open so actually trashing our extension installers...

How to solve the problem:

1. Remove all WebAssist extensions
2. Go to:

for Windows:
C:\Users\<YourUserName>\AppData\Roaming\Adobe\Dreamweaver CC\en_US\Configuration\Commands

for Mac:
/Users/<YourUserName>/Library/Application Support/Adobe/Dreamweaver CC/en_US/Configuration/Commands

(if you have CS6 or other DW version replace the CC in the above paths with it)

Make sure that those two files are not in there:
installer_onOpen.htm
installer2_onOpen.htm

If they still exists then delete them.

After that you will be able to install the extensions from DMXzone as you are used to.

We will contact WebAssist and let them know about the issue, so hopefully they will soon fix their extensions to be less destructive ... but for the time being follow the procedure above.

Greetings,
George Petrov
DMXzone.com

Replies

Replied 31 Jan 2014 09:00:02
31 Jan 2014 09:00:02 George Petrov replied:
Hi Scott,

We are working hard to isolate the issue, but currently without success. As there are different CC versions now and different OS factors of influence, we need your help.

To help us please specify the following:

1. What is your exact DW version (Help/About), the latest is DW CC 13.2 build 6466

2. What is your exact Extension Manager CC version (in EM Help/About) , the latest is EM 7.1.1.32

3. What is your exact OS version and 64/32 bits.

4. Do you have localized Dreamweaver version?

5. What is your exact location of your Dremweaver User Configuration Path? This should be something like:

C:\Users\username\AppData\Roaming\Adobe\Dreamweaver CC\en_US\Configuration

6. After fresh extension installation in EM , before starting DW, do you find the missing xml file at this location? For example:

C:\Users\username\AppData\Roaming\Adobe\Dreamweaver CC\en_US\Configuration\temp\SMailerPHP10\SMailerPHP10_install.xml

7. Do you see other files in this temp folder?

So please answer the above questions as detailed as possible, so we can solve this issue as quickly as possible.

Thank you for your help and understanding.

Greetings,
George
Replied 05 Mar 2014 15:18:34
05 Mar 2014 15:18:34 George Petrov replied:
Hi All,

We finally were able to find out what was causing the problem and corrupting our extension installers!

It turns out that the new WebAssist extensions have a bad code in them that empties the Dreamweaver temp folder on each page open so actually trashing our extension installers...

How to solve the problem:

1. Remove all WebAssist extensions
2. Go to:

for Windows:
C:\Users\<YourUserName>\AppData\Roaming\Adobe\Dreamweaver CC\en_US\Configuration\Commands

for Mac:
/Users/<YourUserName>/Library/Application Support/Adobe/Dreamweaver CC/en_US/Configuration/Commands

(if you have CS6 or other DW version replace the CC in the above paths with it)

Make sure that those two files are not in there:
installer_onOpen.htm
installer2_onOpen.htm

If they still exists then delete them.

After that you will be able to install the extensions from DMXzone as you are used to.

We will contact WebAssist and let them know about the issue, so hopefully they will soon fix their extensions to be less destructive ... but for the time being follow the procedure above.

Greetings,
George Petrov
DMXzone.com
Replied 05 Apr 2014 21:24:40
05 Apr 2014 21:24:40 Andre Bender replied:
Due to these heavy problems with WA extensions I had to completely reinstall DW CC and the Extension Manager. Now I can't install any of your extensions. All other extensions of other companies work but none of yours.

installer_onOpen.htm
installer2_onOpen.htm

Do not exist.

Thanks for any help.
Replied 02 Jul 2014 18:00:47
02 Jul 2014 18:00:47 Teodor Kuduschiev replied:
Hello,
After months of hard work and development the DMXzone team is happy to announce the official release of DMXzone Extension Manager for Dreamweaver. Our new generation extension manager is all you need in order to install, update and manage all your Dreamweaver extensions and templates with a simple username/password login, without complicated installers. It is available for Mac and Windows users and you can download and install it for free from our Extensions section. Note that the DMXzone Extension Manager is a stand-alone tray app and comes in .exe and .dmg file format for direct install.

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