DMXzone Lightbox Support Product Page
Z-Index problem
Asked 20 May 2010 08:10:57
1
has this question
20 May 2010 08:10:57 Rick Drew posted:
I want to use the lightbox on a page with a lot of stuff on it (yes, the page needs some work).Anyway, the lightbox appears behind some elements, and appears above my page header, moving the header to the bottom of the page. Just checked - only happens in explorer.
rickdrew.com/
Thanks
Edited by - Rick Drew on 20 May 2010 08:12:23
Edited by - Rick Drew on 20 May 2010 08:15:45
Replies
Replied 20 May 2010 09:49:59
20 May 2010 09:49:59 Miroslav Zografski replied:
Hello Rick,
In which Explorer version this happens?
Because tested on IE 7 and 8 it look fine to me.
Regards,
In which Explorer version this happens?
Because tested on IE 7 and 8 it look fine to me.
Regards,
Replied 20 May 2010 09:59:28
20 May 2010 09:59:28 Rick Drew replied:
IE 8.0.7600.16385
Here's a screen grab....
rickdrew.com/capture.jpg
You can see all the text and other elements on top of the lightbox. I've tried changing the z-index to 1 on all the elements - did not matter.
Here's a screen grab....
rickdrew.com/capture.jpg
You can see all the text and other elements on top of the lightbox. I've tried changing the z-index to 1 on all the elements - did not matter.
Replied 21 May 2010 12:56:52
21 May 2010 12:56:52 Miroslav Zografski replied:
Hello Rick,
Your page is lacking a <!DOCUTYPE!> tag before the starting <html> tag. That way the browser uses Quirks mode where xmlns is not rendered properly. You need to set following :
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
on line 1 of your page.
By default Dreamweaver places that line in each document that it creates. Removing it causes your issue.
Regards,
Your page is lacking a <!DOCUTYPE!> tag before the starting <html> tag. That way the browser uses Quirks mode where xmlns is not rendered properly. You need to set following :
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
on line 1 of your page.
By default Dreamweaver places that line in each document that it creates. Removing it causes your issue.
Regards,
Replied 21 May 2010 13:01:08
21 May 2010 13:01:08 Rick Drew replied:
Thanks - I'll try that.
If only the person over at your billing department had the same level of commitment to customer service.
If only the person over at your billing department had the same level of commitment to customer service.
Replied 21 May 2010 13:16:00
21 May 2010 13:16:00 Miroslav Zografski replied:
Hello Rick,
It was me actually. I'm sorry but that would be every seller policy.
Regards,
It was me actually. I'm sorry but that would be every seller policy.
Regards,
Replied 21 May 2010 21:16:29
21 May 2010 21:16:29 Rick Drew replied:
I can list the companies that have a fair policy or crediting / refunding the difference. A week is a week. I have never dealt with a company that lowered the price 30% hours after an order was placed and refused to credit back the difference. This has happened to me with Amazon (and they have refunded me up to $300 for a price drop), Webassist (another plugin company - refunded $36,) and many other companies. You'll find that 99.9% of businesses have this policy to keep customers happy.
It's also my policy - If I drop a price, I credit back the difference going back one week. If you look, you'll see that this is the policy of pretty much all online sellers and every major retailer.
You could have handled this a lot better. For a simple $30 refund or credit, you'd have a customer raving about your customer service. Instead you have a customer that feels screwed-over and will never buy another product again, nor recommend them.
Through my company, I, my business partner, or my office have purchased 5 of your Dreamweaver plugins.
Recommendations counted for a lot more. We were looking at a few more of them. But not now. Yes, your products are nice, but other companies have the same thing - without the draconian refund policies. And they answer their email. I believe I have now sent 7 messages without a single one being answered. That's the only reason I brought it up here.
Oh, and your "Live support" has been "offline" for months.
Rick Drew
It's also my policy - If I drop a price, I credit back the difference going back one week. If you look, you'll see that this is the policy of pretty much all online sellers and every major retailer.
You could have handled this a lot better. For a simple $30 refund or credit, you'd have a customer raving about your customer service. Instead you have a customer that feels screwed-over and will never buy another product again, nor recommend them.
Through my company, I, my business partner, or my office have purchased 5 of your Dreamweaver plugins.
Recommendations counted for a lot more. We were looking at a few more of them. But not now. Yes, your products are nice, but other companies have the same thing - without the draconian refund policies. And they answer their email. I believe I have now sent 7 messages without a single one being answered. That's the only reason I brought it up here.
Oh, and your "Live support" has been "offline" for months.
Rick Drew
Edited by - Rick Drew on 21 May 2010 22:40:32
Replied 25 May 2010 10:29:45
25 May 2010 10:29:45 Miroslav Zografski replied:
Hello Rick,
I'm sorry can't do much for refunding, I'll notify my boss but that's all I can do for you.
Regards,
I'm sorry can't do much for refunding, I'll notify my boss but that's all I can do for you.
Regards,