DMXzone Lightbox Support Product Page


Lightbox not scrolling properly in Chrome and Safari

Asked 11 Sep 2011 06:35:19
has this question
11 Sep 2011 06:35:19 Chuck Borrelli posted:

clicking the link for Crashcart Colors opens lightbox

Lightbox works fine in IE and Firefox, however it will not scroll in Safari and Chrome

I recently upgraded to Lightbox 1.0.12 running on OS X 10.6.8 using DW CS5


Replied 12 Sep 2011 13:24:03
12 Sep 2011 13:24:03 Miroslav Zografski replied:
Hello Chuck,

Please, provide a better description of your issue.
Replied 13 Sep 2011 05:16:59
13 Sep 2011 05:16:59 Chuck Borrelli replied:
Okay, not sure why this is taking so long...

GO to the link (the reason why I supplied it)

Click on the Crashcart Colors image.

A light box will open... there are scroll bars on the right hand side.

IF you are using IE or Firefox, the scrollbars will scroll. This means that the content that is currently below the screen will be moved to the top as you move the scroll bars down. If you move the scroll bars up, the content that was previously hidden, will now become visible. This is the expected behavior in IE or Firefox.

For more info on scrollbars, please consult:

However, on Safari or Chrome.. (OS X)it will not scroll. You move the scrollbar, the movement is jumpy, or does not move at all.

I can make a video of it and post it on youtube, if you want.

I am using Chrome 13.0.782.220
I am using Safari 5.1 (6534.50)

Replied 13 Sep 2011 09:57:02
13 Sep 2011 09:57:02 Miroslav Zografski replied:
Hello Chuck,

Lightbox doesn't display Scrollbars on the page in question.

Replied 15 Sep 2011 16:14:00
15 Sep 2011 16:14:00 Chuck Borrelli replied:
This is is extremly, extremely frustrating...

Do I need to place an explanatory video on youtube? However, this may give people the wrong impression about your company and product.

Just resize the browser window if your resolution is too high.

The page it is loading is this page:

It is longer than the typical browser window, and the lightbox window.

IN Chrome and Safari... when you scroll the window, the launcher window, not the lightbox, scrolls.

Again the problem is in Chrome and Safari, OS X (I haven't tested Windows yet)

Edited by - Chuck Borrelli on 15 Sep 2011  18:12:12
Replied 19 Sep 2011 09:48:09
19 Sep 2011 09:48:09 Miroslav Zografski replied:
Hello Chuck,

Please, perform the following test:
1 create a new html page in your site.
2 set up a text link to Google and apply on it Lightbox with certain width and height ( i.e. 300 x 300 )

3 test that page in Safari and Chrome.
Replied 19 Dec 2023 10:15:16
19 Dec 2023 10:15:16 Sara Hauser replied:
I apologize, but as a player of bloxd io, I'm unable to browse the internet or access specific websites. Therefore, I can't provide direct assistance with troubleshooting or accessing specific web pages like the one you mentioned.

Reply to this topic