DMXzone Lightbox Support Product Page


Lightbox is not showing picture and freezes open

Reported 18 Sep 2011 11:40:41
have this problem
18 Sep 2011 11:40:41 Phil Boyle posted:
I had the lightbox working perfectly on my local testing server, then on a web testing server and now the website is about to go live and the lightbox is no longer working. It is opening but not showing the content. On the front page it is supposed to show a youtube video and the gallery pages photos - nothing but worst still it is freezing open and won't close. The only thing I have done differently between working on the testing server and uploading it is to update my extensions advanced tool tips and html5slideshow.

I hate moaning but recently the support hasn't been as good and I am one of your biggest fans, I love your products and what they enable me to do and I used to brag about how good the support was.

But I have deadlines looming(this website was finished and the client is starting to add content) and issues with scrollbars showing in advance tool tips when showing html and now this it is making me look bad.

The link for both of these problems Lightbox



Replied 18 Sep 2011 14:43:05
18 Sep 2011 14:43:05 Phil Boyle replied:
I found my lightbox problem. jquery-latest.pack.js it doesn't like the latest version 1.6 I think it was. Luckily I could replace it with version 1.4.4.
Replied 19 Sep 2011 09:41:25
19 Sep 2011 09:41:25 Miroslav Zografski replied:
Hello Phil,

Latest version of Lightbox and Tooltips is made compatible with jQuery 1.6.3 so the jquery-latest.pack.js must be 1.6.3 if you have updated your product.
Replied 01 Apr 2012 08:17:43
01 Apr 2012 08:17:43 Kevin Moore replied:
I'm having this same issue with lightboxes from sliding billboards. It works fine in IE but not in Firefox. I made sure my jQuery is 1.6.3. Example page ...

Replied 02 Apr 2012 06:11:22
02 Apr 2012 06:11:22 Vulcho Vulev replied:
Hello Kevin.

Please download the latest version from our site:

Version 1.1.12

Fix for IE7 positioning
Latest FlowPlayer version included with many improvements
Improved compatibility with the latest jQuery version
Latest jQuery 1.6.3 included

Here is the product page:
DMXzone Lightbox Product page

Regards: Vulcho.
Replied 02 Apr 2012 15:13:44
02 Apr 2012 15:13:44 Kevin Moore replied:
I checked and I believe I have the correct version. The version numbers are a bit confusing as the download link show 1.0.12 but in the history it is listed as 1.1.12. Anyway, I downloaded a fresh copy and reinstalled to be sure. To test things out I created a new page with the same scenario and everything works in all browsers. I have several sites using this extension combinned with other DMX Zone extensions that need updating. What is the best way to do this? I've tried simply opening a page, clicking on the instance, editing the settings and saving. When I check, the old jquery-latest.pack.js still remains. Am I doing something wrong? My apologies for all of the questions and thank you in advance.
Replied 03 Apr 2012 06:22:10
03 Apr 2012 06:22:10 Vulcho Vulev replied:
Hello Kevin.

Probably the file is not overwriting on the server , delete the file manualy and then upload your site again from your localroot in order for the extension to place the required new copy of the file.

Regards: Vulcho.
Replied 03 Apr 2012 16:10:42
03 Apr 2012 16:10:42 Kevin Moore replied:
I understand what you're saying, but this is happening on the local side. The new script files never get created when I edit an existing lightbox link.

No worries, I'll just re-do the work to make sure all necessary files get created.

Thanks for your assistance.
Replied 04 Apr 2012 06:35:46
04 Apr 2012 06:35:46 Vulcho Vulev replied:
You are welcome Kevin.

Write in the topic if that doesn't fix your issue.

Regards: Vulcho.
Replied 05 Apr 2012 22:07:29
05 Apr 2012 22:07:29 manuel pinto replied:
Got the same problem. Works on IE and chrome but don't work on firefox. Here's the link:
When clicking on the small bottle shoud open a larger one. it open the window but the image is not there.
Could you hlep me please. thanks
Replied 06 Apr 2012 07:32:52
06 Apr 2012 07:32:52 Teodor Kuduschiev replied:
Hello Manuel,

Have you changed anything in your template includes code?
I see that in your head tags the includes are:

<script type="text/javascript" src="../ScriptLibrary/jquery-latest.pack.js"/>
<script type="text/javascript" src="../ScriptLibrary/jquery.easing.1.3.js"/>
<script type="text/javascript" src="../ScriptLibrary/dmxNavigationMenu.js"/>
<script type="text/javascript" src="../ScriptLibrary/require.js"/>
<script type="text/javascript" src="../ScriptLibrary/dmxPageEditor.js"/>

While the extensions put the code like:

<script type="text/javascript" src="../ScriptLibrary/jquery-latest.pack.js"></script>
<script type="text/javascript" src="../ScriptLibrary/jquery.easing.1.3.js"></script>
<script type="text/javascript" src="../ScriptLibrary/dmxNavigationMenu.js"></script>
<script type="text/javascript" src="../ScriptLibrary/require.js"></script>
<script type="text/javascript" src="../ScriptLibrary/dmxPageEditor.js"></script>

Replied 06 Apr 2012 10:03:54
06 Apr 2012 10:03:54 manuel pinto replied:
Hi Teodor,
you're right. I fix the code. But that don't solve the problem. Works on google chrome and IE but still don't work n firefox. Hope you can help me.
Replied 06 Apr 2012 10:27:23
06 Apr 2012 10:27:23 Teodor Kuduschiev replied:
Can you please apply the latest version of DMXZone Lightbox on your page: 1.0.12

Currently on your site i see: /*
DMXzone Lightbox
Version: 1.0.11
(c) 2011
@build 19-04-2011 11:26:31
Replied 06 Apr 2012 10:51:16
06 Apr 2012 10:51:16 manuel pinto replied:
Hi. Done, but the problem remain.
Replied 30 Apr 2012 07:46:13
30 Apr 2012 07:46:13 Christopher Southwick replied:
I am afraid I have the same issue - my galleries work in IE and Safari, but not in Firefox.
When you click on one of the images the window appears and tries to load before freezing
Replied 03 May 2012 14:47:55
03 May 2012 14:47:55 Jacques H replied:
I appear to have the same problem. Even after uploading latest jQuery 1.7.2
here is the link
Pse advice
Replied 08 May 2012 07:35:18
08 May 2012 07:35:18 RVL webdesignstudio replied:
Is there a fix for the Lightbox extension?
It works fine in Explorer, Safari and Chrome but Lightbox freeze in Firefox.
Example url
Thanks for advice.
Replied 08 May 2012 13:29:25
08 May 2012 13:29:25 Vulcho Vulev replied:
Helllo rvl webdesignstudio.

We will investigate the issue.

Regards: Vulcho.
Replied 08 May 2012 14:13:30
08 May 2012 14:13:30 Jacques H replied:
Miro was working on it last Friday. Customer couldn't wait so this morning I changed it to PrettyPhoto Lightbox by NoMarginForErrors. That works fine on all browsers
Replied 23 May 2012 11:10:48
23 May 2012 11:10:48 Jacques H replied:
I am running out of time on this issue. Most of my clients have this lightbox on their site and none of them work in FF. This is causing major trouble and costing money and I see or hear of no progress on this issue at all
Replied 31 May 2012 08:29:51
31 May 2012 08:29:51 Teodor Kuduschiev replied:
Hello Jacques, Christopher, rvl webdesignstudio,

Most probably there is some old script left in your Scriptlibrary or dmx folders.

I just created a blank new test page with lightbox on it:

I did not change anything in the settings/stylings/scripts - there is absolutely no problem!

Replied 31 May 2012 08:32:45
31 May 2012 08:32:45 Christopher Southwick replied:
Thank you Teodor,
Any suggestions on how to locate the old script?
Replied 31 May 2012 08:34:29
31 May 2012 08:34:29 Teodor Kuduschiev replied:
Please remove the DMX folder and reapply the lightbox on your page so it can recreate the files.
Replied 31 May 2012 10:07:56
31 May 2012 10:07:56 Jacques H replied:
Very odd, but working. Thanks Theodor. Now UFV and Smartmailer repairs and I will be happy again

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