Sliding Billboard Support Product Page

IE, Safari, Chrome

Reported 14 Jan 2010 23:41:16
has this problem
14 Jan 2010 23:41:16 Holly Nelson posted:
I just purchased this extension and used it on a live site page:

In IE it display nothing at all.

In Firefox, and Opera it displays fine after an initial refresh, but shouldn't be that way.

In Safari and Chrome, it never shows images even after a refresh.

I have read past posts about this problem and it seemed to be cured by an updated version, but mine should be the latest and greatest as I downloaded it a few days ago.

What now? My client is not happy.

Holly Nelson


Replied 15 Jan 2010 11:39:23
15 Jan 2010 11:39:23 Miroslav Zografski replied:
Hello Holly,

In the latest version we changed the way SBB is loaded but it appears we will need to change it back to it original way.
Until the update, that will be issued on Wednesday you can use following quick fix:
Go to following location(depending on your OS and DW version):

* For Dreamweaver CS4:
Vista: C:\Users\<username>\AppData\Roaming\Adobe\Dreamweaver CS4\<language>\Configuration\shared\DMXzone\Sliding Billboard\
XP: C:\Documents and Settings\<username>\Application Data\Adobe\Dreamweaver CS4\<language>Configuration\shared\DMXzone\Sliding Billboard\
MAC: MacHD : Users : <username> : Library : Application Support : Adobe : Dreamweaver CS4 : <language> : Configuration : shared : DMXzone : Sliding Billboard :

* For Dreamweaver CS3:
Vista: C:\Users\<username>\AppData\Roaming\Adobe\Dreamweaver 9\Configuration\shared\DMXzone\Sliding Billboard\
XP: C:\Documents and Settings\<username>\Application Data\Adobe\Dreamweaver 9\Configuration\shared\DMXzone\Sliding Billboard\
MAC: MacHD : Users : <username> : Library : Application Support : Adobe : Dreamweaver 9 : Configuration : shared : DMXzone : Sliding Billboard :

* For Dreamweaver 8 and below:
Vista: C:\Users\<username>\AppData\Roaming\Macromedia\Dreamweaver <version>\Configuration\shared\DMXzone\Sliding Billboard\
XP: C:\Documents and Settings\<username>\Application Data\Macromedia\Dreamweaver <version>\Configuration\shared\DMXzone\Sliding Billboard\
MAC: MacHD : Users : <username> : Library : Application Support : Macromedia : Dreamweaver <version> : Configuration : shared : DMXzone : Sliding Billboard :
... and locate the file dmxSlidingBillboard_lib.js. Open it in DW and change the line 31 from:

var dontUseDomReady = true;


var dontUseDomReady = false;

Then restart the DW and reapply the extension.
That should fix your issue.

Replied 15 Jan 2010 17:25:01
15 Jan 2010 17:25:01 Holly Nelson replied:
Not sure what reapply the extension means (reinstall) create my page all over again, or what?
Replied 15 Jan 2010 17:28:57
15 Jan 2010 17:28:57 Holly Nelson replied:
I am sorry, but I don't see any difference between the one line 31 and the other one. What am I missing?
Replied 17 Jan 2010 01:21:28
17 Jan 2010 01:21:28 Patrick Julicher replied:
Hi Holly,

The difference is that you have to change the value from true to false.
Reapply the extension means, that after you have made the changes and saved the file, you open the page with the Billboard again, you open the Billboard's extension window, check all the settings and click OK to save the settings.

Kind regards, Patrick
Replied 18 Jan 2010 10:07:26
18 Jan 2010 10:07:26 Miroslav Zografski replied:
Hello Holly,

That workaround may not work as well a we thought.
In that case you can use following workaround until Wednesday update:
in the page where your Sliding Billboard is find it's script tag (in code view should be right after the SBB markup) and there make following changes:
<script type="text/javascript">
  // <![CDATA[

to become
<script type="text/javascript">
  // <![CDATA[

and at the end of the script :
  // ]]>

to become:
  // ]]>

If you have a problem with applying the workaround, please, send me your page with SBB code at

Replied 18 Jan 2010 16:54:44
18 Jan 2010 16:54:44 Holly Nelson replied:
This is becoming quite complicated...i will wait for the update on Wednesday. Surely it will address all such issues and will have been thoroughly tested before release?
Replied 18 Jan 2010 17:18:27
18 Jan 2010 17:18:27 Miroslav Zografski replied:
Hello Holly,

it is being tested even now for such a flaws.

Replied 22 Jan 2010 16:09:01
22 Jan 2010 16:09:01 Holly Nelson replied:
I just downloaded and installed a copy of the extension today (Friday) and opened the test page in DW and reuploaded it and I see no change.

Did you release the new version on Wednesday as promised?
Replied 22 Jan 2010 16:13:44
22 Jan 2010 16:13:44 George Petrov replied:
Hi Holly,

Unfortunately we had to delay the update with one week as we had to release our newest Ajax Event calendar extension.

I do have a beta ready and we are doing some final testing - so if you want I can send it to you - just let me know at


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