Hi folks, is anyone here using AI-driven voice bots? I’m especially interested in those that offer natural conversations and can easily switch to a human agent if needed.

Hello! That’s a great question. You should check out Twin’s voice bot conversational ai. It stands out for its ability to handle real dialogues with customers—identifying intentions, emotions, and even switching channels or to a live person if necessary. Their technology works well for both inbound and outbound calls. The AI can greet customers, answer their questions, gather data, and seamlessly escalate to a human agent when required. Companies in tech and finance have reported better call resolution times and more satisfied clients thanks to these features. What I also like is that the voice bot keeps track of conversation history, so no context is lost.