DMXzone Extension Manager for Dreamweaver Support Product Page


Connection error

Reported 18 Sep 2014 05:56:28
have this problem
18 Sep 2014 05:56:28 David Woolley posted:
Whenever I launch DMXxone Extension Manager, this message pops up:
"No connection
Failed to retrieve data from server"

However it still updates properly, etc, but the message is persistent.
Thought I'd better let you know.

I have the latest version of course.



Replied 18 Sep 2014 16:04:57
18 Sep 2014 16:04:57 Teodor Kuduschiev replied:
Hello David,
Are you behind a proxy or is there any antivirus/firewall enabled on your computer?
Replied 18 Sep 2014 21:10:55
18 Sep 2014 21:10:55 David Woolley replied:
I use MS Security Essentials & Windows Firewall on Win7
I turned both of them off, but still get the message after doing this.
Not behind a proxy on this computer.
Replied 26 Sep 2014 12:51:36
26 Sep 2014 12:51:36 George Petrov replied:
Please try the latest version 1.0.4
Replied 26 Sep 2014 15:23:34
26 Sep 2014 15:23:34 David Woolley replied:
Thanks George - that sorted it out!
No more errors.
Replied 30 Jan 2015 19:50:57
30 Jan 2015 19:50:57 Pierre Martin replied:
I do have this message ''No connection. Failed retrieve data from server.'' the version installed is
I reinstalled twice, same problem. I turned off both antivirus/firewall. Restart computer still nothing.
Thanks for your help
Replied 31 Jan 2015 07:13:31
31 Jan 2015 07:13:31 David Woolley replied:
I'm having this problem again with v1.0.6
However if I restart my Windows 7 machine, then launch DMX Ext Man immediately, the problem goes away.
But that does not last! Eventually the error comes back. I can use the program though - the error message stays which is quite annoying.
Replied 01 Feb 2015 15:38:40
01 Feb 2015 15:38:40 Alexander Paladines replied:
Same here,
V1.0.6. mac, 'No connection. Failed retrieve data from server.''.
Thanks in advance!
Replied 01 Feb 2015 17:55:00
01 Feb 2015 17:55:00 Vitor Fernandes-Neto replied:
i am getting the same error, is there a fix for this?
Replied 01 Feb 2015 21:23:10
01 Feb 2015 21:23:10 George Petrov replied:
Seems we have some connectivity issues with the DMXzone server.

Could you please try again? Just click OK on the "No Connection" dialog.
If still not working try restarting the DMXzone Extension Manager, by completely closing it - right click on the tray icon and then quit - then start it again.

Replied 01 Feb 2015 21:58:36
01 Feb 2015 21:58:36 Alexander Paladines replied:
Still nothing!, error persisting. I hope this is resolved during the day.
Replied 02 Feb 2015 08:37:04
02 Feb 2015 08:37:04 George Petrov replied:
Hi Alexander,

The connection problems should be solved. Try restarting the app fully and also make sure that no firewalls or antivirus programs are blocking the connections.

Our app connects via regular https connection to so if you can connect to in your browser it should be fine.

Try to connect to:
If you get a black page without any errors it should be fine.

Replied 02 Feb 2015 08:45:52
02 Feb 2015 08:45:52 David Woolley replied:
Hi George - working fine for me now.

Reply to this topic