DMXzone Extension Manager for Dreamweaver Support Product Page

Solved

Still connection erros

Reported 17 Feb 2015 09:44:04
1
has this problem
17 Feb 2015 09:44:04 Rob Christensen posted:
The connection still fails, using OSX 10.9.5 and Dreamweaver CC 2014. Redownloaded several times, reinstalled, removed Applicationsupport before install, nothing seems to help here. All the suggestions in the "No connection" thread have been tried too.

Official Solution

Replied 17 Feb 2015 20:54:50
Rob - could you please try again? Problem with "No Connection" should be solved now. It turned to be some stupid SSL certificate, missing issuer chain thing ...

Replies

Replied 17 Feb 2015 10:17:35
17 Feb 2015 10:17:35 George Petrov replied:
Hi Rob,

Did you try the latest version 1.0.7 of DMXzone Extension Manager?

Also when exactly are you getting the "No Connection" error? After login (when you have deleted the cache folder under Application support first)?

Replied 17 Feb 2015 12:27:16
17 Feb 2015 12:27:16 Rob Christensen replied:
I do use 1.0.7, downloaded it twice today. Just to make sure, I just have deleted both the entire DMX Extension Manager folder in Application support AND the preferenses. After restart the Extension manager still does not connect. This has been so for a couple of weeks.
My system was updated to 10.9.5 about that time, but I am not sure it was before or after Extensionsmanager stopped connecting.
As far as I know no firewall settings have been changed.
Replied 17 Feb 2015 14:59:32
17 Feb 2015 14:59:32 George Petrov replied:
If you open the secure url www.dmxzone.com/api/em.asp in your browser.

Do you get a blank page but with green lock indicating a valid SSL certificate or do you get an error with wrong SSL certificate?

Also what exact OS do you have?
Replied 17 Feb 2015 20:54:50
17 Feb 2015 20:54:50 George Petrov replied:
Rob - could you please try again? Problem with "No Connection" should be solved now. It turned to be some stupid SSL certificate, missing issuer chain thing ...

Replied 18 Feb 2015 06:41:36
18 Feb 2015 06:41:36 Rob Christensen replied:
Hi George, this morning the extension manager logged in as normal. Might be a good idea to have something show the reason for not connecting rather than just telling there is an error. I some browser you at least get a chance to ignore a lacking certificate and still connect.
Replied 18 Feb 2015 09:49:12
18 Feb 2015 09:49:12 George Petrov replied:
Hi Rob,

Good to hear it is all solved. If we could show the reason or know it before, we can definately tell you about it. Unfortunately the reason was not provided and connection was just blocked by the OS. So we could only guess what the problem was. But we now know for the future.

Reply to this topic