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Problems detecting DW CC 2017 on Windows

Asked 03 Nov 2016 02:19:25
have this question
03 Nov 2016 02:19:25 Steven Irwin posted:
With Adobe rolling out the 2017 CC apps today when can we expect that EM will support this? I have installed 2017 and EM does not detect it. Tried running several times, restarting EM 1.1.4 etc but no go


Replied 03 Nov 2016 11:49:37
03 Nov 2016 11:49:37 Steven Irwin replied:
Do you have the file?
Replied 03 Nov 2016 12:21:57
03 Nov 2016 12:21:57 Teodor Kuduschiev replied:
Yes, i received your emails. However we need some additional debug info:
1. Quit DMXzone EM
2. Right click the DMXzone EM shortcut and click Properties
3. In the Target field, after the path to the exe, add: --enable-logging --v=1
So the target should look like:

Quote"C:\Users\username\AppData\Local\DMXzone Extension Manager\DMXzone Extension Manager.exe" --enable-logging --v=1

4. Start the DMXzone EM
5. Send us the generated C:\Users\username\AppData\Local\dmxzone-extension-manager\User Data\chrome_debug.log file
Replied 03 Nov 2016 12:27:29
03 Nov 2016 12:27:29 Steven Irwin replied:
Hi Teodor,

File has been sent
Replied 03 Nov 2016 12:54:12
03 Nov 2016 12:54:12 Teodor Kuduschiev replied:
Please also send me a screenshot of the contents of the following folder:
C:\Users\username\AppData\Roaming\Adobe\Dreamweaver CC 2017
Replied 03 Nov 2016 12:56:51
03 Nov 2016 12:56:51 Steven Irwin replied:
Hi Teodor,

Replied 03 Nov 2016 13:09:00
03 Nov 2016 13:09:00 Teodor Kuduschiev replied:
I see you have two language folders there:
en_US and en_GB

And in one of them there is no version.xml file in the Configuration folder.

So please check which of the two folders miss the Configuration\version.xml file: en_US or en_GB and remove it. This will fix the issue you are having.
Replied 03 Nov 2016 13:11:25
03 Nov 2016 13:11:25 Steven Irwin replied:
Excellent! Thanks Teodor. That has fixed the problem.
Any thoughts on why that has happened?
Replied 03 Nov 2016 13:14:31
03 Nov 2016 13:14:31 Teodor Kuduschiev replied:
Great news!
This seems to be some strange(rare) bug in DW installation, when it is creating a second language folder, which is not usable ...
Replied 03 Nov 2016 13:18:28
03 Nov 2016 13:18:28 Steven Irwin replied:
I really appreciate the help Teodor. Good job as always!
Replied 06 Nov 2016 14:36:27
06 Nov 2016 14:36:27 Jan Kleinsmit replied:
Had the same problem.

Removed the second language folder (without the version.xml). All is working now.
Replied 08 Nov 2016 22:11:34
08 Nov 2016 22:11:34 wim van teeffelen replied:
1.1.5. DMX EM solves everything. Good job!
Replied 14 Oct 2017 15:36:10
14 Oct 2017 15:36:10 zaid mukattash replied:
i am having same issue
so what was the solution ?!
Replied 14 Oct 2017 20:20:03
14 Oct 2017 20:20:03 wim van teeffelen replied:
Hi Zaid,

Actually this problem was resolved by reverting to 1.1.5. Then it worked OK. Im was hesitant to take the 1.2.0 update and indeed I had problems seeing the EM. As said in the first line, quit EM, start it again, if it doesn't help, reboot, don't start Dreamweaver and start EM; if that doesn't help, go back to a previous version. Good luck.
Replied 14 Oct 2017 21:10:49
14 Oct 2017 21:10:49 zaid mukattash replied:
thx for the reply Wim

could you please share the link for downloading 1.1.5 version
Replied 15 Oct 2017 16:32:26
15 Oct 2017 16:32:26 wim van teeffelen replied:
Well, as said, in the meantime I am working with EM 1.2.0. and that works fine combined with W7 and Dreamw 2017.5.

I think I have deleted the 1.1.5 version, I cannot check at the moment, sorry. Ask DMX, I would advise, George could help you out.

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