DMXzone Calendar 2 Support Product Page


Not installing properly

Asked 08 Jul 2014 13:11:10
has this question
08 Jul 2014 13:11:10 Christian Wilson posted:
Calendar 2 is not installing properly with the new extension manager. I'm still prompted to login and enter the serial number. I have uninstalled and reinstalled several times with the new extension manager without success. Please advise.


Replied 08 Jul 2014 13:21:52
08 Jul 2014 13:21:52 Teodor Kuduschiev replied:
Please make sure that you select the proper DW version inside the DMXozne Extension Manager when installing it.
Replied 08 Jul 2014 13:43:20
08 Jul 2014 13:43:20 Christian Wilson replied:
I have the cc 2014 version selected and it still does not install properly.
Replied 08 Jul 2014 14:11:03
08 Jul 2014 14:11:03 Teodor Kuduschiev replied:
Are you installing the extension with your DW closed?
Replied 08 Jul 2014 14:23:21
08 Jul 2014 14:23:21 Christian Wilson replied:
Replied 08 Jul 2014 14:23:51
08 Jul 2014 14:23:51 Christian Wilson replied:
So far this is the only extension that does this.
Replied 08 Jul 2014 15:56:19
08 Jul 2014 15:56:19 Teodor Kuduschiev replied:
I just checked this and there is absolutely no issue installing Calendar 2. Most probably you have some old files left in your DW config. Just for testing purposes - uninstall it using the Adobe Extension manager, restart DW and see if it still asks you for user/pass/serial.
Replied 08 Jul 2014 18:25:55
08 Jul 2014 18:25:55 Christian Wilson replied:
Its not listed and I tried to install using the user/pass/serial method and it fail.
Said that there was a missing file.
Replied 08 Jul 2014 18:34:50
08 Jul 2014 18:34:50 Christian Wilson replied:
I reinstalled using the Adobe extension manager and everything works except its now telling to install the old dmx updater. I then removed calendar 2 with the new extension manager and then reinstalled. And now I'm back to DW asking the finish installing the extension with serial etc.

Is there a file I can remove and have DW rebuild it? Seem to remember something about this.
Replied 09 Jul 2014 08:44:09
09 Jul 2014 08:44:09 Teodor Kuduschiev replied:
Hello Christian,
1. You do no longer need DMXzone Updater. You can ignore the message that you see about it when starting DW. Today there is an update coming for DMXZone Extension Manager, that will permanently remove it.
2. Remove the calendar using Adobe Extension Manager, as it seems there are some old files left.
3. Install the Calendar using DMXzone Extension Manager and forget about the Adobe Extension Manager, when it comes to DMXzone Extensions.
Replied 09 Jul 2014 14:39:48
09 Jul 2014 14:39:48 Christian Wilson replied:
Thanks...The updated DMX extension manager appears to have fixed the issue.

Reply to this topic