Pure ASP Upload 3 Support Product Page

Works for certain customers, but not for all.

Reported 07 Mar 2011 17:21:52
has this problem
07 Mar 2011 17:21:52 Cristian Rodriguez posted:
We have Pure ASP Upload 3 up an running on our web site. It works pretty flawlessly for us, but we have complains from certain folks that simply can't not upload there fils. They all seem to be in Windows, but we don't know what version. Is there a particular setting in Windows that is preventing them from using this system? Some kind of firewall setting that needs to be changed?


Replied 08 Mar 2011 10:11:09
08 Mar 2011 10:11:09 Miroslav Zografski replied:
Hello Cristian,

Can you gather more information for your customers OS version as well as the browsers used and eventually if you are using Flash Multi Upload component the Flash Player version?

Replied 10 Mar 2011 00:52:48
10 Mar 2011 00:52:48 Cristian Rodriguez replied:
I will try to get this info. Personally, I think it has to do with some port being closed that is not allowing FTP communication. The thing is that apparently, the same customers, are not able to connect directly to our FTP server ether.

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