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Problems detecting DW CC 2017 on Windows

Asked 03 Nov 2016 02:19:25
2
have this question
03 Nov 2016 02:19:25 Steven Irwin posted:
With Adobe rolling out the 2017 CC apps today when can we expect that EM will support this? I have installed 2017 and EM does not detect it. Tried running several times, restarting EM 1.1.4 etc but no go

Replies

Replied 03 Nov 2016 08:24:23
03 Nov 2016 08:24:23 Teodor Kuduschiev replied:
Hello Steven,
the DMXzone EM works just fine with CC2017.
When you install the new DW version it should be started at least once. If the EM does not detect it - quit it and start it again, then the 2017 version will appear in the dropdown:

Replied 03 Nov 2016 09:40:16
03 Nov 2016 09:40:16 Steven Irwin replied:
Hi Teodor,
Not working for me after many restarts. I even reinstalled EM
I will try a reboot and see if that resolves it.
Replied 03 Nov 2016 09:46:14
03 Nov 2016 09:46:14 Teodor Kuduschiev replied:
What is your OS?
Replied 03 Nov 2016 09:48:50
03 Nov 2016 09:48:50 Steven Irwin replied:
Windows 10 64 bit
Reboot did not fix it
Replied 03 Nov 2016 09:51:48
03 Nov 2016 09:51:48 Teodor Kuduschiev replied:
Is Dreamweaver installed in its default location on your primary hard drive?
Replied 03 Nov 2016 09:54:46
03 Nov 2016 09:54:46 Steven Irwin replied:
I believe so. It was updated through the CC App and it worked before as CC 2015. It is on C drive under Program Files(x86)\Adobe\Adobe Dreamweaver CC 2017
Replied 03 Nov 2016 10:00:03
03 Nov 2016 10:00:03 Teodor Kuduschiev replied:
Hm, are you using the 32bit version of DW?
I see your windows is 64bit - please install the 64bit version of DW - it should install it on C drive under Program Files\Adobe\Adobe Dreamweaver CC 2017
Replied 03 Nov 2016 10:00:31
03 Nov 2016 10:00:31 Steven Irwin replied:
Sorry, the path is Program Files\Adobe\Adobe Dreamweaver CC 2017
Replied 03 Nov 2016 10:19:08
03 Nov 2016 10:19:08 Teodor Kuduschiev replied:
Please open start menu, enter "regedit" and run the command.

Then go to:


And check what it says there.
Replied 03 Nov 2016 10:26:26
03 Nov 2016 10:26:26 Steven Irwin replied:
C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\
Replied 03 Nov 2016 10:37:22
03 Nov 2016 10:37:22 Teodor Kuduschiev replied:
Are you sure it is the same key:
Dreamweaver CC 2017
> 17_0
>Installation




Also what EM version is listed, when you open its menu (top right)?
Replied 03 Nov 2016 10:51:04
03 Nov 2016 10:51:04 Steven Irwin replied:
Yes, 17_0, installation and the EM version is 1.1.4
Replied 03 Nov 2016 10:53:31
03 Nov 2016 10:53:31 Teodor Kuduschiev replied:
Please do the following then:
1. Quit DMXzone EM
2. Go to: C:\Users\username\AppData\Local\dmxzone-extension-manager and delete the whole folder
3. Start DMXzone EM
Replied 03 Nov 2016 10:59:49
03 Nov 2016 10:59:49 Steven Irwin replied:
Done. Will start DM 2017 and see if it populates
Replied 03 Nov 2016 11:01:01
03 Nov 2016 11:01:01 Steven Irwin replied:
Still no CC 2017 in drop down after restarting DW
Replied 03 Nov 2016 11:12:54
03 Nov 2016 11:12:54 Teodor Kuduschiev replied:
Okay so did you try to quit EM and start it after starting DW?
Replied 03 Nov 2016 11:16:25
03 Nov 2016 11:16:25 Steven Irwin replied:
I did that now and still the same. Tried it twice to be sure.
Replied 03 Nov 2016 11:17:31
03 Nov 2016 11:17:31 Steven Irwin replied:
Earlier today I reinstalled EM as well. It still shows CC 2015 in the dropdown even though 2015 has been uninstalled during the upgrade.
This reply was removed on 11/3/2016 11:17:48 AM.
See the changelog
Replied 03 Nov 2016 11:18:13
03 Nov 2016 11:18:13 Steven Irwin replied:
Earlier today I reinstalled EM as well. It still shows CC 2015 in the dropdown even though 2015 has been uninstalled during the upgrade.
Replied 03 Nov 2016 11:19:17
03 Nov 2016 11:19:17 Steven Irwin replied:
I guess we are at the uninstall DW stage?
Replied 03 Nov 2016 11:21:31
03 Nov 2016 11:21:31 Teodor Kuduschiev replied:
Please go to:
C:\Users\<username>\AppData\Roaming\Adobe\Dreamweaver CC 2017\<language>\Configuration

And send me the version.xml from this folder. Please send it to:
Replied 03 Nov 2016 11:30:35
03 Nov 2016 11:30:35 Steven Irwin replied:
Sent as 2 emails. second one has zipped version attached
Replied 03 Nov 2016 11:33:55
03 Nov 2016 11:33:55 Teodor Kuduschiev replied:
Thanks, waiting for them.
Replied 03 Nov 2016 11:39:20
03 Nov 2016 11:39:20 Steven Irwin replied:
I have resent from another email address as you should already have them

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