HTML5 Slideshow Support Product Page


Not viewing properly on iPhone and iPad...

Reported 11 Aug 2010 00:55:00
has this problem
11 Aug 2010 00:55:00 Shon Hall posted:
The slideshow looks great in desktop browsers, but, it's distorting the pics, and not displaying the fade in and out, on both the iPhone, and the iPad...

Here's the link:

Usability on these devices was our main objective when purchasing this extension.

Thanks in advance for your help with this matter.


Replied 11 Aug 2010 21:18:58
11 Aug 2010 21:18:58 George Petrov replied:
Hi Shon,

Could you please update to the latest HTML5 Slideshow 1.01?

Replied 11 Aug 2010 21:49:48
11 Aug 2010 21:49:48 Shon Hall replied:
I updated this morning when DW launched up. But, it still is distorting the images, and not showing the fade in and out, on my iPad and iPhone...

I've actually gone ahead and moved it to our live site:

It looks fine in the desktop browsers. Just not on the iOS devices.

Replied 11 Aug 2010 22:18:28
11 Aug 2010 22:18:28 George Petrov replied:
Hi Shon,

I still see the old version only. Have you reapplied the slideshow? See the update instructions at:

Also for the ad block you have made with the slideshow you are using way too big images. Your images are wider than 1000 pixels while your ad block is very narrow.

of course you need wider images than you ad block width so they get the nice pan effect from Ken Burns - but this is way too much.

A good rule is to have your images like 20-30% bigger than the view area.

That will definitely help on the iPhone as older iPhones like 3G doesn't have very fancy hardware like the newest ones and the iPad.

Replied 11 Aug 2010 23:36:07
11 Aug 2010 23:36:07 Shon Hall replied:
D'oh! I feel stupid... I never actually downloaded the update. When I started the page this morning, it told me about the update, and then asked me to upload certain files, so I thought the download was automatic, or something. I'm now on v.1.0.1

I will go in and reduce all the files sizes, but, it'll be hard, because of that pan and zoom effect we're wanting.

That being said, the images are still distorted and don't show the fade between images, even after the update. Is that because of the large file sizes?
Replied 11 Aug 2010 23:52:49
11 Aug 2010 23:52:49 George Petrov replied:
Hi Shon,

It looks very smooth now on my iPad - but indeed the fades are missing, so I will investigate and let you know.

Replied 11 Aug 2010 23:57:54
11 Aug 2010 23:57:54 Shon Hall replied:
The smoothness has never really been the issue... The images are distorted (squeezed in horizontally), as well. If you look at it on a desktop browser, you'll see the difference, and what I mean.

Of course, the fade is missing as well.

I really appreciate your help with this! It's very much appreciated!
Replied 12 Aug 2010 00:01:30
12 Aug 2010 00:01:30 George Petrov replied:
Yes I noticed the distortion as well, that might be the root problem. So will check it our as well.

Thanks for reporting this. We will put full attention to it. We want perfect iPad / iPhone results of course

Replied 12 Aug 2010 13:38:43
12 Aug 2010 13:38:43 George Petrov replied:
Hi Shon,

We have fixed the HTML5 Slideshow on the iPad/iPhone. There were indeed some calculation errors.

I've send you an update to test it, let me know if it is ok now. So we can release the update officially soon.

Replied 12 Aug 2010 19:36:57
12 Aug 2010 19:36:57 Shon Hall replied:
I've replied via E-mail.

Thanks again for all of your hard work making this happen!
Replied 06 Jul 2017 02:27:19
06 Jul 2017 02:27:19 Chen Fang replied:

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