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Cannot Download Using 1.2.2 Extension Manager

Reported 19 Nov 2017 22:42:53
has this problem
19 Nov 2017 22:42:53 John Jackson posted:
I could not find a way to post this under DMX Extension Manager so, I posted here.

I have tried downloading extensions with Edge, IE, and Firefox. Each failed. The download would start but then freeze.
What might I be doing wrong? Is there another way to try and download?

My OS is Win10 Pro.



Replied 20 Nov 2017 07:42:04
20 Nov 2017 07:42:04 Teodor Kuduschiev replied:
Hello John,
What exactly you cannot download? The extension manager or the navigation menu?
Replied 20 Nov 2017 12:25:07
20 Nov 2017 12:25:07 John Jackson replied:
I have download the manager and I am using the manager. What I cannot do is download any extension. The download starts and then freezes.

Replied 20 Nov 2017 12:29:23
20 Nov 2017 12:29:23 Teodor Kuduschiev replied:
What do you mean by freezes? Where does it freeze? What do you see in the queue tab - please try removing the extensions from there and download again.
Replied 20 Nov 2017 15:51:35
20 Nov 2017 15:51:35 John Jackson replied:
The downloading process starts and then stops after downloading 1% to 25%. I have stopped the downloads in the queue, several times, and then starting over.

Can I change the location the extensions are downloaded to?

Replied 20 Nov 2017 15:52:36
20 Nov 2017 15:52:36 Teodor Kuduschiev replied:
No, you cannot change the location. I'd suggest you to check your internet connection, if the download stops.
Replied 20 Nov 2017 19:05:56
20 Nov 2017 19:05:56 John Jackson replied:
What might be the technical reason, that I can download from other sites using the same internet connection but, not your extensions? I have spent a lot of money on your extensions and at least right now, I cannot download them. Seems you should be willing to help me with a workaround.
Replied 20 Nov 2017 19:10:57
20 Nov 2017 19:10:57 Teodor Kuduschiev replied:
Hello John,
If your question is - if there is an issue with the DMXzone Extension Manager, the answer is - no.
Currently i see the extension manager is online and functioning on a few thousands users' computers, and there is no issue with the network, as there is always somebody downloading something. It could be some router you are using, some firewall, some security software... lots of things.
As you can see i am trying to identify what is causing the issue on your side (as i said no issues with our server or DMXzone EM). Please send me screenshots of what EXACTLY do you see in installed tab and in queue tab of DMXzone EM. Please also send me a screenshot of the DMXzone EM open, so i can see what is listed there as well.
Please send these to
Replied 22 Nov 2017 19:39:57
22 Nov 2017 19:39:57 John Jackson replied:
I have updated to extension manager 1.2.3. The link below show the error I get when I try to start the app.

I'm going to see if I have a copy of 1.2.2 somewhere.

Before I installed 1.2.3, I was able to download the extensions I needed by using my cell phone as a mobile hot spot.

...John Jackson
Replied 23 Nov 2017 07:21:12
23 Nov 2017 07:21:12 Teodor Kuduschiev replied:
Hi John,
Did you update it internally (through the EM interface), or did you download it from our site first?
Replied 23 Nov 2017 12:32:49
23 Nov 2017 12:32:49 John Jackson replied:
I downloaded it first.

I have reverted to 1.2.1. I had deleted 1.2.2.
Replied 23 Nov 2017 12:34:22
23 Nov 2017 12:34:22 Teodor Kuduschiev replied:
Well, please try installing again the latest version. Make sure to get the proper version for your OS.
Replied 25 Nov 2017 23:18:12
25 Nov 2017 23:18:12 John Jackson replied:
I re-downloaded and reinstalled Manager V1.2.3. Manager loads fine now. Downloading an extension still freezes up.
Replied 26 Nov 2017 07:32:59
26 Nov 2017 07:32:59 Teodor Kuduschiev replied:
If the extension download stuck, and the extensions in the queue are not finished - there is some issue with your connection to the server - a firewall, a router, or ISP issues.

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