19 Feb 2004 00:15:50 Simon Radford posted:
About two years ago I came to the decision to build into all my websites the ability for clients to change content for themselves. I sold this as part of every site, because I hated "updating" sites.
Clients seemed to think that a few changes every few months should be free, even if they wouldn't enter into a maintenance contract.
The biggest mistake I ever made was believing a client who had Dreamweaver and told me she new how to use it. (She wanted a professional site she could maintain) I spents hours constantly trying to fix everything she broke, but when trying to get paid for my effort, she seemed to think it was my fault it broke. So then I had to spend hours explaining what she did wrong just so I would get paid!
Now even with back-end updating available, I still have some clients who don't get it. I give a one hour training session to one person in the organization, on how to maintain the site. They all nod and say "yes, I got that" but they don't.
I am still plagued by stupid phone calls from clients about really simple things!
The problem seems to be that the person chosen to maintain the site is the lowest person in the company, with no common sense and no computer skills to speak of.
Wow that was one big whinge, but I feel better now......
Anybody else have have crappy customers?