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Kagi - length of time for order processing?

Posted 15 Jun 2011 18:52:21
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15 Jun 2011 18:52:21 Diane Vigil posted:
I just purchased a DMXzone item through Kagi. Could anyone here give a good guess as to how long it takes for Kagi to run the credit card so I can download (I presume) my product?


Replied 20 Jun 2011 11:34:24
20 Jun 2011 11:34:24 Patrick Woldberg replied:
When no e-check is used then processing takes only a few seconds. It's possible that the order confirmation e-mail came in your spambox or was blocked. You can always go to the My Products page when you are logged in here at DMXzone, there you can see all your purchases with download link and serial.
Replied 28 Jun 2011 02:29:49
28 Jun 2011 02:29:49 Diane Vigil replied:
Actually, I run my own server, so blocked email was not the problem (and I didn't pay with an e-check).

FYI, I called Kagi to explain the situation; they explained that the product (the Nivo Slider) wasn't "registered" in their system yet(!). Somehow or other, they got it sorted out and I got the product codes.

Thanks, though.

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